Category Archives: Technology

Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud

Enghouse Interactive, a leading developer of contact centre software and services, announced that gold partner, GCI, has implemented the Enghouse Interactive Contact Centre Service Provider (CCSP) solution. In adopting CCSP, GCI has become one of the first providers in the UK to integrate the omni-channel contact centre option with Microsoft’s Skype for Business, enabling it to offer a cloud-based unified communications (UC) platform, capable of streamlining the contact centre experience for customers. Continue reading Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud

Salesforce Customers Drive New Levels of Productivity and Innovation with Lightning

Salesforce, the global leader in CRM, today announced that companies—including T-Mobile, Seagate, Penske Logistics, Aspect Software, Dot Foods, JLL and Brooksource—are pushing productivity higher, building apps faster and working smarter than ever with Salesforce Lightning. Lightning Boost, an advisory engagement delivered by Salesforce Success Cloud, is available today to guide customers through their transition to Lightning and realize the benefits of the platform faster. Continue reading Salesforce Customers Drive New Levels of Productivity and Innovation with Lightning

Sensely’s “Ask NHS” App Shows Evidence of Channel Shift and Patient Engagement

Sensely, a digital health company with operations in both London and San Francisco, announced initial results of its popular virtual health assistant app, Ask NHS. Available for free on both iOS and Android, Ask NHS was launched one year ago, and has proven popular with patients who need advice when they have an urgent healthcare concern. Ask NHS is now the most frequently used triage app for navigating NHS services. Continue reading Sensely’s “Ask NHS” App Shows Evidence of Channel Shift and Patient Engagement

Vonage Announces Vee a Virtual Assistant Chatbot

Vonage, a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer experience on Vonage’s next-generation, cloud-native platform, Vonage Business Cloud (VBC). Continue reading Vonage Announces Vee a Virtual Assistant Chatbot

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization

Bright Pattern, leading provider of omnichannel call center software, announced its integration with NICE WFO to help customers optimize operational performance and reduce cost through advanced workforce analytics. Bright Pattern’s enterprise customers are early adopters of the integration looking to improve customer experience and empower employees with powerful WFO tools. Continue reading Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization