Category Archives: Technology

Unisys Predicts Advancements in Biometric Technology, Artificial Intelligence to Transform How Financial Services Organizations Engage with Customers

The emergence of Fintech startups and voice-powered artificial intelligence (AI) have altered people’s expectations for banking. As a result, financial services organizations will leverage advancements in security and predictive technology as a means to improve their efficiency, agility and ultimately deliver a better customer experience, particularly beneficial for smaller and mid-size banks looking to transform how they go to market, according to a new set of predictions from experts at Unisys Corporation. Continue reading Unisys Predicts Advancements in Biometric Technology, Artificial Intelligence to Transform How Financial Services Organizations Engage with Customers

Synergy Research Ranks 8×8 as the Global UCaaS Market Leader in Subscriber Seats for Midmarket and Enterprise Companies

8×8, the leading provider of cloud communications and customer engagement solutions announced that independent market research firm Synergy Research Group named 8×8 as the global leader for the eleventh consecutive quarter for subscriber seats in the combined midmarket (101-1000 users) and enterprise (1001+ users) segments of the Unified Communications as a Service (UCaaS) market, which is defined as cloud telephony, conferencing, collaboration and messaging. Continue reading Synergy Research Ranks 8×8 as the Global UCaaS Market Leader in Subscriber Seats for Midmarket and Enterprise Companies

IBM and Salesforce Strengthen Strategic Partnership

IBM and Salesforce, the global leader in CRM, announced an expansion of their strategic partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers and collaborate more effectively with deeper insights. Continue reading IBM and Salesforce Strengthen Strategic Partnership

West’s Unified Communications Services achieves full native integration of Cloud Contact Centre for Microsoft Skype for Business users in the enterprise

West’s Unified Communications Services (West) announced that it has become the first Microsoft® Gold Communications Global Partner to achieve full native integration of a cloud contact centre platform into Microsoft® Skype for Business and Microsoft Teams. Continue reading West’s Unified Communications Services achieves full native integration of Cloud Contact Centre for Microsoft Skype for Business users in the enterprise