Category Archives: Technology

NICE Announces IntelliAgent Application, Boosting Agent Efficiency and Ensuring Compliance

NICE announced the release of IntelliAgent, providing employees with real-time compliance and authentication capabilities to reduce risks and human errors. NICE IntelliAgent is available across all agent desktops and enables simple and swift integration with existing contact centre systems. In addition, NICE IntelliAgent offers advanced automation capabilities, increasing operational efficiencies Continue reading NICE Announces IntelliAgent Application, Boosting Agent Efficiency and Ensuring Compliance

RingCentral Partners with PCM to Bring Cloud Communications Solutions to Enterprises

RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions announced a partnership with PCM, Inc, a leading technology solutions provider, to bring cloud communications solutions to enterprises across North America and the UK. Continue reading RingCentral Partners with PCM to Bring Cloud Communications Solutions to Enterprises

NICE inContact CXone Spring 2019 Release Adds End-to-End AI Capabilities

NICE inContact, a NICE business announced the Spring 2019 release of NICE inContact CXone, which adds multiple AI-powered updates across the contact centre for smarter customer and agent engagement, plus enhanced depth and breadth of CRM integrations. CXone new AI capabilities span the entire customer and agent experience from: new AI self-service bot options, to new AI-infused forecasting and scheduling options to AI-powered interaction analytics that detect root cause issues of customer frustration. Continue reading NICE inContact CXone Spring 2019 Release Adds End-to-End AI Capabilities

Explosive Growth Fuels Freshworks European Expansion

Freshworks, a global innovator in customer engagement software announced rapid expansion plans in the United Kingdom and Europe after posting triple-digit YoY growth in the region for the past 2 years. To meet the accelerating opportunities in the market the company has recently opened offices in Paris, France and Utrecht, Netherlands in addition to rapid expansion at their existing offices in London and Berlin. Continue reading Explosive Growth Fuels Freshworks European Expansion

Zoho Challenges The Commerce Industry Status Quo with New Omni-Channel Platform

Zoho announced its new, comprehensive commerce platform, Commerce Plus. Built on top of Zoho One, the operating system for business, Commerce Plus is a fully integrated, end-to-end platform for the commerce vertical. From sales to fulfillment to customer loyalty, Commerce Plus leverages Zoho’s customer experience, finance, analytics, and intelligence software to provide businesses an interconnected, first-of-its-kind commerce experience platform. Continue reading Zoho Challenges The Commerce Industry Status Quo with New Omni-Channel Platform

Avaya Extends AI and Cloud Integration with Google Cloud

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is furthering its integration with Google Cloud to fully leverage the AI and cloud capabilities of both companies, providing Avaya clients with new capabilities to enhance their customer experience and achieve desired business outcomes. Continue reading Avaya Extends AI and Cloud Integration with Google Cloud