Category Archives: Technology

CSI’s Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace

Coordinated Systems, Inc. (CSI), a leading provider of Workforce Optimization (WFO) Solutions and Silver level member of Oracle PartnerNetwork (OPN) announced that its Virtual Observer Omnichannel WFO Solution has achieved Integrated with Oracle Cloud status and is now available in the Oracle Cloud Marketplace, offering added value to Oracle Cloud customers. Continue reading CSI’s Virtual Observer Omnichannel WFO Solution Is Now Available in the Oracle Cloud Marketplace

Noble Systems to Present Gamification Platform at Customer Contact Week Australia 2019

Noble Systems, a global leader in omnichannel contact centre technology solutions announced that it will present its industry-leading gamification platform at Customer Contact Week (CCW2019) Australia 2019 in booth #18. CCW2019 Australia takes place 27 February – 1 March, 2019, at the STAR Gold Coast Queensland, Australia. Continue reading Noble Systems to Present Gamification Platform at Customer Contact Week Australia 2019

PlayVox Raises $7 Million to Modernize Quality Assurance for Customer Service and Call Centres

PlayVox, An omnichannel quality assurance and performance management software for call centres and customer support teams announced it’s raised $7 million investment from Five Elms Capital. The investment will be used to fuel growth and accelerate the release of new features/functionality for its global customer base. Continue reading PlayVox Raises $7 Million to Modernize Quality Assurance for Customer Service and Call Centres

Lexalytics® announces Text Analytics Suite availability for any computing environment

Lexalytics®, the leader in “words-first” machine learning and artificial intelligence, announced that its entire text analytics and natural language processing (NLP) product suite is available for deployment in any computing environment—on-premises; private, public or hybrid cloud; or individual workstation. Continue reading Lexalytics® announces Text Analytics Suite availability for any computing environment

For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management

NICE announced that Gartner Inc. has positioned NICE as a Leader in the Magic Quadrant for Workforce Engagement Management1, published February 12. NICE has been recognized as a Leader in this report for the third consecutive year. To access a complimentary copy of the report, please click here. Continue reading For Third Consecutive Year NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management