Category Archives: Technology

Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck

Twilio, the leading communications platform, today announced Twilio Autopilot, the first fully programmable, conversational AI platform for building custom bots, IVRs and home assistant apps. Consumers want a quick, self-service option when interacting with businesses but are often frustrated when that experience does not connect them to the information they need. Autopilot uses best-in-class conversational patterns to automate the initial, information-gathering conversation with customers. Continue reading Twilio Announces Autopilot, Enabling Millions of Developers to Build Omnichannel Bot Experiences That Don’t Suck

Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates

From leveraging social channels and using chatbots to understanding effort and emotions and extracting actionable insights, this week’s C3 Europe conference covered a number of key trends. The event was hosted by Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands. Continue reading Clarabridge Announces C3 Europe Customer Awards and Groundbreaking Solution Updates

IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence

IBM announced that it will supply field services and remote call centre solutions to enhance the commercial customer experience for Lenovo in its North America, EMEA, and Latin America markets. Continue reading IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centres with Artificial Intelligence

NICE inContact Named a Leader for Fourth Consecutive Year in Gartner Magic Quadrant for Contact Center as a Service, North America

NICE inContact, a NICE business, announced NICE inContact, provider of CXone, the world’s #1 cloud customer experience platform, has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America1 report. NICE inContact achieved the highest overall position for its ability to execute, and has been named a leader every year since this Magic Quadrant’s inception. Continue reading NICE inContact Named a Leader for Fourth Consecutive Year in Gartner Magic Quadrant for Contact Center as a Service, North America

du showcases Nokia’s Digital Experience technology at GITEX as part of its company-wide digitalization strategy

UAE-based telecommunications service provider du from the Emirates Integrated Telecommunications Company is showcasing Nokia’s high-tech Autonomous Customer Care software solution to depict how it aims to enhance the overall digital experience for its over 9 million fixed, mobile, IP and broadband customers. Continue reading du showcases Nokia’s Digital Experience technology at GITEX as part of its company-wide digitalization strategy

Fuze Unlocks Business Insights with Fuze Discover for Interactive Exploration of Real-Time Communications Activity

Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise announced Fuze Discover, a new tool that provides deep analysis of communications and collaboration activity, enabling enterprises to identify and explore new trends to guide strategic business initiatives. Fuze Discover will be generally available in Q1 2019. Continue reading Fuze Unlocks Business Insights with Fuze Discover for Interactive Exploration of Real-Time Communications Activity

Noble Systems Shares Customer and Employee Engagement Tools at the 2018 Contact Centre Summit and CXS 2018

Noble Systems, a global leader in omnichannel contact centre technology solutions, will be sharing its industry-leading solutions for Contact Centre, Workforce Engagement, Gamification and Analytics to help companies improve customer and employee engagement at two upcoming events in Melbourne: the 2018 Contact Centre Summit on 23 – 25 October and the Customer Experience Summit 2018 on 25 October. Continue reading Noble Systems Shares Customer and Employee Engagement Tools at the 2018 Contact Centre Summit and CXS 2018

ZOOM International Offers the Healthcare Industry an Innovation in PCI-DSS Compliance

ZOOM International is a worldwide leader in call recording, workforce optimization (WFO), and compliance software for the omnichannel contact center. The company is known for innovative firsts, such as the ZOOM Omnichannel Search Engine powered by Solr. The latest innovation is an integration for Epic customers using APIs from both Epic and ZOOM International. Continue reading ZOOM International Offers the Healthcare Industry an Innovation in PCI-DSS Compliance