Category Archives: Technology

Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

Verint® announced the launch of its patent-protected Automated Verification™ solution to monitor the end-to-end health of communications systems. The solution is part of the company’s broader set of Workforce Engagement offerings. Continue reading Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity

Cogito, the leader in augmented intelligence announced it raised $8 million in additional growth equity funding, including investments from new partners Hearst Ventures and Battery Ventures, bringing the total amount of Series C funding raised to $45 million. These additional investors and Cogito’s recent expansion into the banking and retail industries demonstrate increased demand for emotional intelligence in the workplace. The recent acquisition of Tenacity accelerates Cogito’s ability to uniquely meet this market need at scale. Continue reading Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity

Fonolo Announces Release of Advanced New Call-Back System

Fonolo, the pioneer in cloud-based call-back solutions for the call centre announced the release of its advanced new call-back platform. The new platform offers a breadth of new features supporting increased security, reporting, customization, and accessibility, intended to provide customers with the tools they need to handle the growing call-volume and complexity in their contact centres. Continue reading Fonolo Announces Release of Advanced New Call-Back System

Pindrop Raises $90 Million Series D to Fuel Global Expansion

Pindrop®, the leader in voice security and authentication announced it has closed $90M in Series D funding led by Vitruvian Partners. Other new strategic investors include Allegion Ventures, Cross Creek, Dimension Data, Singapore-based EDBI, and Goldman Sachs. Existing investors — CapitalG, IVP, Andreessen Horowitz, GV (formerly Google Ventures) and Citi Ventures also invested in the round. Continue reading Pindrop Raises $90 Million Series D to Fuel Global Expansion

Interactions Expands Fraud Protection with Next Caller Partnership

Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced a partnership with Next Caller, a leader in phone fraud detection and call verification, to expand its breadth of security capabilities for IVA clients. Ensuring the security of Interactions clients’ and clients customers’ data is of utmost importance, and partnering with Next Caller will offer an additional layer of security to keep fraudulent callers at bay. Continue reading Interactions Expands Fraud Protection with Next Caller Partnership

Solutionreach Partners with Jive by LogMeIn, to Enhance Options for Practices

Solutionreach announced it has partnered with VoIP business phone system provider Jive by LogMeIn. This new relationship will provide options for Solutionreach customers so they can utilize faster, easier communication, and take advantage of new products and services now and into the future. Continue reading Solutionreach Partners with Jive by LogMeIn, to Enhance Options for Practices

Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year

With nearly 1,300 customers to date, Genesys® reports record momentum for the PureCloud platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers globally. In the UK and Ireland alone, the company boosted PureCloud revenue nearly 530% and grew customer wins by nearly 115% compared with the same period last year. Continue reading Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year

Zappix Unveils New Comprehensive Actionable Analytics Capabilities as Part of the Zappix Analytics Suite

Zappix has added new Actionable Analytics to the Zappix Analytics Suite supporting the full Zappix portfolio of services. Zappix’s cloud-based Next-Gen Self-Service platform provides enterprises and organizations with a solution designed to improve the user journey during contact center interactions without the need to download a native app or connect to a live agent. Continue reading Zappix Unveils New Comprehensive Actionable Analytics Capabilities as Part of the Zappix Analytics Suite

Monet Workforce Management Launches on the Genesys AppFoundry

Monet Software has announced that Monet Workforce Management (WFM) is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys is the global leader in omnichannel customer experience and contact centre solutions that power 25 billion of the world’s best customer experiences each year. Continue reading Monet Workforce Management Launches on the Genesys AppFoundry