CASE STUDY: BGL’s customer contact centres are made up of 1,300 people across four sites in Peterborough, Sunderland, York and Wakefield. Together they deliver high-quality customer service expertise on behalf of BGL Group’s businesses, including Frontline (home to insurance brands Budget Insurance and Dial Direct), Beagle Street, the online life insurance company, and Junction, BGL Group’s partnerships business, working with blue chip partners. Continue reading BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement
Markerstudy Group Contact Centre officially part of 4th ‘Best Big Company to Work For’ in the UK
PRESS RELEASE: Markerstudy Group of Companies’ Group Contact Centre (GCC) staff are on cloud nine following its fifth year of success at The Sunday Times Best Companies to Work For Awards. Stampeding into the Best Big Company ‘Top 30’ category for the first year, the Group beat off fierce competition from top brands, Deloitte, MacDonald’s and TBS Bank to be crowned a ‘Best Company to Work For’ in the UK. Continue reading Markerstudy Group Contact Centre officially part of 4th ‘Best Big Company to Work For’ in the UK
Zoho CRM introduces Zia, AI-powered sales assistant; Blueprint, a process automation tool; SalesSignals and Telephony Platforms
PRESS RELEASE: Zoho unveiled Zia, the new Zoho CRM intelligent sales assistant, powered by AI, that detects anomalies, suggests workflows and macros, and advises salespeople the best time to contact a prospect. Zoho also launched Blueprint, a Zoho CRM tool for building and implementing business processes. In addition, the company has included a host of new features in its award-winning customer relationship management software, Zoho CRM, such as scoring rules and the SalesSignals platform, to help boost sales productivity. Continue reading Zoho CRM introduces Zia, AI-powered sales assistant; Blueprint, a process automation tool; SalesSignals and Telephony Platforms
Viber chooses Dialogic’s Cloud-Based SoftSwitch and SBC for its Voice Core Infrastructure
PRESS RELEASE: Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Viber, a leading messaging and calling app that lets everyone in the world connect freely and securely, has chosen the Dialogic® ControlSwitch™ and BorderNet™ platforms as the interconnection call control platform for its calls to the PSTN and mobile networks from the internet. Continue reading Viber chooses Dialogic’s Cloud-Based SoftSwitch and SBC for its Voice Core Infrastructure
NewVoiceMedia wins three 2017 Stevie Awards for Sales & Customer Service
NewVoiceMedia has scooped three Stevie Awards. The company claimed bronze in the ‘Contact Center Solution – New Version’, ‘Sales Automation Solution – New Version’ and ‘Sales or Customer Service Solutions Technology Partner of the Year’ categories of the 11th annual Stevie Awards for Sales & Customer Service. Continue reading NewVoiceMedia wins three 2017 Stevie Awards for Sales & Customer Service
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimisation software and Genesys OEM partner. Continue reading Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimisation Product Offering