Noble Systems, a global leader in omnichannel contact centre technology solutions, announces that ethical fundraising services specialist Smart Health Australia has selected the Noble® Enterprise Cloud solution to optimise fundraising centre performance and support organisational development. Continue reading Noble Cloud Selected by Smart Health Australia for Scalability, Reliability
Concentrix to Expand Deployment of WorkFlex Products
PRESS RELEASE: WorkFlex Solutions, the industry leader in intelligent employee empowerment solutions for contact centers announced a product deployment expansion contract with Concentrix Corporation, a leading global business services company. WorkFlex provides contact center employees with industry-unique empowerment tools based on WorkFlex’s patented Intelligent Intraday Automation® technology that optimizes staffing agility for workforce administrators, team effectiveness for supervisors and work-life balance for contact center agents. Continue reading Concentrix to Expand Deployment of WorkFlex Products
John Chambers invests in Pindrop and joins board as voice security and authentication expands beyond the enterprise call centre
Pindrop, the pioneer in voice security and authentication, today announced new board additions including John Chambers, Executive Chairman at Cisco, and Martin Casado, general partner at Andreessen Horowitz. Marc Andreessen, cofounder and general partner at Andreessen Horowitz has also joined as a Board Observer. In addition, Chambers has personally invested in the company. Continue reading John Chambers invests in Pindrop and joins board as voice security and authentication expands beyond the enterprise call centre
Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality
PRESS RELEASE: Kustomer, the new leader in CRM for support teams announced a global partnership and integration with Talkdesk, a leading contact center software provider. Companies can now seamlessly utilize the powerful, award-winning cloud-based call-center capabilities of Talkdesk to seamlessly integrate call activity from support teams and voice functionality directly inside the Kustomer platform. Continue reading Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality
Chris Doutney joins the Civica Group to lead the newly formed Civica Digital business
PRESS RELEASE: The Civica Group, a market leader in business-critical software applications, digital solutions and outsourcing services, has strengthened its leadership team with the appointment of Chris Doutney as Managing Director of its newly launched Civica Digital business. Continue reading Chris Doutney joins the Civica Group to lead the newly formed Civica Digital business
IMImobile launches new chatbot solution for Contact Centres
PRESS RELEASE: IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces the launch of IMIbot.ai, its automated end-to-end chatbot customer engagement solution. The fully managed solution builds on the success of IMImobile’s existing chatbot technology and is designed to work with multiple messaging channels such as SMS, Facebook Messenger, WhatsApp, Skype and AI engines like Amazon Alexa. Continue reading IMImobile launches new chatbot solution for Contact Centres