Tag Archives: Content Guru

Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Cloud contact centre and customer engagement provider, Content Guru, has been named a Challenger by leading industry analyst Gartner, in its 2017 Magic Quadrant for Contact Center as a Service, Western Europe. Content Guru, along with 9 other Contact Center as a Service (CCaaS) providers in the Western European market, was evaluated by Gartner to measure both the company’s ability to execute and its completeness of vision. Continue reading Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Webhelp and Content Guru Unveil Customer Engagement Partnership

Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond. Continue reading Webhelp and Content Guru Unveil Customer Engagement Partnership

Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs

The RAC is the UK’s second largest automotive services company, generating nearly £500 million in revenue and employing 4,000 people. It provides a range of vehicle and breakdown services to over 8.8 million corporate customers and private members, and its 1,600 patrols carry out 2.3 million breakdown rescues a year. Continue reading Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs

KPN and Content Guru Enter into New Deal with Sanoma

Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). Continue reading KPN and Content Guru Enter into New Deal with Sanoma

Redwood Technologies Group GmbH Established in Germany

PRESS RELEASE: The Redwood Technologies Group continues its global expansion with the restructuring of its German operations and establishment of Redwood Technologies GmbH in Germany, moving the Group’s regional German office from Düsseldorf to Munich and installing Wolfgang Hellmanzik as Country Manager. Continue reading Redwood Technologies Group GmbH Established in Germany

Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise

PRESS RELEASE: Content Guru was honoured to welcome a prestigious visitor to Radius Court as Mr James Puxley, Lord Lieutenant of the Royal County of Berkshire, formally presented Content Guru with a Queen’s Award for Enterprise: Innovation. The Queen’s Award recognises storm® CONTACT™, Content Guru’s multi-channel cloud contact centre product, as an outstanding example of innovation. Continue reading Lord Lieutenant of Berkshire Presents Content Guru with a Queen’s Award for Enterprise

Content Guru & Teleopti to Optimise Customer Engagement through Exciting New Partnership

PRESS RELEASE: Content Guru and Teleopti have whipped up a storm in the customer engagement space with a ground-breaking fusion of best-in-class workforce management and Cloud Contact Centre capabilities. With the global customer experience market set to become worth £10.77billion by 2020(1), the move marks a critical juncture in the evolution of the contact centre into the customer engagement hub – and the incorporation of crucial internal management features as a part of the mix. Continue reading Content Guru & Teleopti to Optimise Customer Engagement through Exciting New Partnership