Tag Archives: Content Guru

Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Cloud contact centre and customer engagement provider, Content Guru, has been named a Challenger by leading industry analyst Gartner, in its 2017 Magic Quadrant for Contact Center as a Service, Western Europe. Content Guru, along with 9 other Contact Center as a Service (CCaaS) providers in the Western European market, was evaluated by Gartner to measure both the company’s ability to execute and its completeness of vision. Continue reading Content Guru Positioned as a Challenger in the 2017 Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Webhelp and Content Guru Unveil Customer Engagement Partnership

Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond. Continue reading Webhelp and Content Guru Unveil Customer Engagement Partnership

Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs

The RAC is the UK’s second largest automotive services company, generating nearly £500 million in revenue and employing 4,000 people. It provides a range of vehicle and breakdown services to over 8.8 million corporate customers and private members, and its 1,600 patrols carry out 2.3 million breakdown rescues a year. Continue reading Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs

KPN and Content Guru Enter into New Deal with Sanoma

Leading European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress). Continue reading KPN and Content Guru Enter into New Deal with Sanoma