LivePerson, a global leader in customer engagement solutions, announced the launch of Contact Center Conversation Mining, a revolutionary solution for tracking, measuring, and optimizing customer experiences, powered by the Celonis Execution Management System. Continue reading LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action
Tag Archives: LivePerson
LivePerson Announces the Conversational Cloud™, an AI-powered Command Centre for Brand-Consumer Conversations
LivePerson, a global leader in Conversational AI, announced its enterprise-grade Conversational Cloud, where hundreds of the world’s largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging on brand websites and mobile apps. Continue reading LivePerson Announces the Conversational Cloud™, an AI-powered Command Centre for Brand-Consumer Conversations
LivePerson automates curbside experiences with Conversational AI to help brands meet demand for contactless commerce
LivePerson, a global leader in Conversational AI, announced its solutions for automating curbside customer experiences as they become a permanent fixture of the COVID era and beyond. Continue reading LivePerson automates curbside experiences with Conversational AI to help brands meet demand for contactless commerce
LivePerson Acquires Conversable
LivePerson, a leading provider of conversational commerce solutions announced that it has acquired Conversable, a leading conversational intelligence platform focused on social and marketing use cases, with a speciality in conversational commerce for the quick service restaurant and hospitality industries. Continue reading LivePerson Acquires Conversable
Over record-breaking Cyber Weekend, customer service messaging is clear winner with 160% year over year growth
LivePerson, the leading provider of cloud mobile and online business messaging solutions, reported a record amount of growth in messaging communications through its platform during Cyber Weekend, the five-day period between Thanksgiving and Cyber Monday. Continue reading Over record-breaking Cyber Weekend, customer service messaging is clear winner with 160% year over year growth
Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey