Britannic Technologies, specialists in voice communications, systems integration and managed services announced it assisted Advance Housing & Support, experienced providers of housing and support to people with learning difficulties and mental health conditions, to re-locate the organisation’s staff and contact centre agents during lockdown at the start of the COVID-19 pandemic. Continue reading Advance Housing & Support Maintain Admirable Customer Care During Lockdown
How AI can help deliver an improved Customer Experience in your Contact Centre
Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler. Thomas Rødseth at Puzzel shares his 3-point plan for kickstarting your own AI revolution… Continue reading How AI can help deliver an improved Customer Experience in your Contact Centre
New services from SAS help brands rapidly adapt to marketing disruption
Marketing leaders need help reacting nimbly to changing consumer behaviour during the COVID-19 pandemic, and SAS is uniquely positioned to help, with the ability to transform data into practically applied decisions in minutes or seconds with AI and real-time decisions. Continue reading New services from SAS help brands rapidly adapt to marketing disruption
How To Manage A Gradual Return To The Office With Workforce Planning
Guest Post by Scott Budding, Workforce & Process Optimisation Manager at Business Systems UK Ltd… Continue reading How To Manage A Gradual Return To The Office With Workforce Planning
Automation Anywhere Names T-Systems Multimedia Solutions as Platinum Partner
Automation Anywhere, a global leader in Robotic Process Automation (RPA) announces that digital service provider, T-Systems Mulitmedia Solutions has been named a Platinum Partner. Continue reading Automation Anywhere Names T-Systems Multimedia Solutions as Platinum Partner
Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform
Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels. Continue reading Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform
NRG eyes growth in office move to Quorum Park as part of continued investment
Newcastle headquartered recruitment business NRG, part of the Galago Group, has revealed plans to move its flagship offices to the NEON building at Quorum Park. Continue reading NRG eyes growth in office move to Quorum Park as part of continued investment
Sabio Group acquires Coverage Group in France
Sabio Group has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming the leading player across the European CX market and will add significant scale to the company’s French operations. Continue reading Sabio Group acquires Coverage Group in France
CM.com completes acquisition of CX Company
CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company
Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration
Qualtrics, the leader in customer experience and creator of the experience management category announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into the Qualtrics XM Platform™. Continue reading Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration