Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers with AI-powered self-service. Continue reading Zendesk Announces New Self-service Experiences With Expanded AI-powered Solutions
Zendesk Introduces Zendesk Duet to Unite Sales and Service for More Connected Customer Experiences
Zendesk introduced Zendesk Duet to provide businesses with the freedom and flexibility to break down company silos and unite customer-facing teams to create cohesive experiences pre- and post-sale. Duet brings the power of Zendesk Sell and Support together in one combined offering to help businesses operate their sales and service teams freely without constraints. Continue reading Zendesk Introduces Zendesk Duet to Unite Sales and Service for More Connected Customer Experiences
Genesys AI Unlocks Better, Faster, Hyper-Personalized Customer Engagement
Genesys® introduced new orchestration capabilities powered by Genesys AI that connect native and third-party technologies to enable the most comprehensive customer journey management available today. Continue reading Genesys AI Unlocks Better, Faster, Hyper-Personalized Customer Engagement
Top Independent Research Firm Names Nuance a Leader in Conversational AI for Customer Service
Nuance announced Forrester Research has identified the company as a Leader in “The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019” report1. Nuance was recognized in the report for enabling “mission-critical, enterprise-grade, conversational AI,” and Forrester notes, “Nuance’s [customer] references collectively agreed that its conversational AI deployments have markedly improved their customers’ experiences.” Continue reading Top Independent Research Firm Names Nuance a Leader in Conversational AI for Customer Service
[24]7.ai Named a Leader in Conversational AI for Customer Service 2019 by Independent Research Firm
[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019. [24]7.ai received a differentiated rating in six out of ten criteria, including vision, human and AI blending, and vertical specialization. Continue reading [24]7.ai Named a Leader in Conversational AI for Customer Service 2019 by Independent Research Firm
Entel Improves Efficiency with Genesys AI
Entel, one of the largest telecommunications companies in Chile, has implemented Genesys AI-powered orchestration capabilities to seamlessly connect and manage native and third-party artificial intelligence (AI), resulting in significant efficiency gains. Now, its customers smoothly transition between automated systems and employees for truly effortless journeys. Continue reading Entel Improves Efficiency with Genesys AI
TechSee Releases Results of Study on Visual Assistance’s Impact on Customer Service KPIs
TechSee, a global leader in Visual Customer Assistance powered by AI and augmented reality, released the results of an extensive data analysis it conducted to explore the impact of its technology on contact centre and customer service KPIs. Continue reading TechSee Releases Results of Study on Visual Assistance’s Impact on Customer Service KPIs
Zappix Partners with Bright Pattern to Transform Contact Centre Capabilities
Zappix, the leader in On-Demand Customer Service Solutions, has partnered with Bright Pattern, a leading provider of omnichannel cloud contact centre software for midsize and enterprise companies, to deliver improved customer experience (CX) solution for contact centres. Continue reading Zappix Partners with Bright Pattern to Transform Contact Centre Capabilities
Vonage Business Cloud Wins Leading Lights 2019 Award for Most Innovative Business Cloud Service
Vonage, a global business cloud communications leader, has won the Light Reading Leading Lights award for the Most Innovative Business Cloud Service. Vonage received the award for its Vonage Business Cloud (VBC) platform. Continue reading Vonage Business Cloud Wins Leading Lights 2019 Award for Most Innovative Business Cloud Service
AI Chatbot helps The Cyber Helpline fight nationwide cyber crime
Victims of cyber crime can now call on help from an AI chatbot as well as experienced cyber crime agents, thanks to The Cyber Helpline, the first nationwide cyber crime support service. Continue reading AI Chatbot helps The Cyber Helpline fight nationwide cyber crime