8×8 announced ocV!BE Sports & Entertainment entities, including the National Hockey League’s Anaheim Ducks and Honda Center, a premier entertainment venue and sports venue in Southern California, deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to help improve employee, partner, and customer experiences. Continue reading The Anaheim Ducks and Honda Center Soar into New NHL Season with Cloud Communications from 8×8
Playvox Introduces Customer AI with the Acquisition of Prodsight
Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact centre, announced it has acquired Prodsight, a SaaS provider of AI-driven customer interaction analytics. Continue reading Playvox Introduces Customer AI with the Acquisition of Prodsight
Survey probes the future of customer service and considers consumer preferences versus contact centre strategies
Having surveyed 2,600 consumers and contact centre professionals in both the UK and USA, research commissioned by PCI Pal®, the global cloud provider of secure payment solutions for business communications, has found that 61% of consumers overall (81% in the UK and 40% in the US) feel that an increased use of technology to handle customer service enquiries, such as chatbots or self-service websites, increases an organisation’s security risk. Continue reading Survey probes the future of customer service and considers consumer preferences versus contact centre strategies
TELUS International Announces Collaboration with Automation Anywhere to Accelerate Automation Adoption on Google Cloud
TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced a collaboration with Automation Anywhere, a global leader in robotic process automation (RPA), to simplify the delivery and migration of automation solutions on Google Cloud. Continue reading TELUS International Announces Collaboration with Automation Anywhere to Accelerate Automation Adoption on Google Cloud
Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards
Business Systems, Integrated Care 24 and CLEO Systems are delighted to announce that its NICE Nexidia Speech and Text Analytics project has been shortlisted for Best Healthcare Analytics Project for the NHS at the HSJ Partnership Awards 2022, recognising their outstanding contribution to healthcare – in what has been an exceptional and challenging period across the sector. Continue reading Business Systems, Integrated Care 24 and CLEO Systems Shortlisted for the 2022 HSJ Partnership Awards
NICE Positioned as Overall Exemplary Vendor for Agent Management by Ventana Research
NICE announced that it has been named the overall Exemplary Vendor in the 2022 Value Index for Agent Management report by Ventana Research. NICE ranks highest from among 18 vendors assessed and was named a Value Index Leader across all seven categories evaluated in the report. Continue reading NICE Positioned as Overall Exemplary Vendor for Agent Management by Ventana Research
European cloud communications and UCaaS provider Destiny acquires Meridix and takes leadership position in communication analytics
Destiny, the European provider of secure cloud and business communication solutions for SMEs, announces the acquisition of the leading Swedish analytics and reporting company Meridix. Continue reading European cloud communications and UCaaS provider Destiny acquires Meridix and takes leadership position in communication analytics
Automation Anywhere Recognized as a 2021 Gartner Peer Insights™ Customers’ Choice for Robotic Process Automation
Automation Anywhere, Inc. a global leader in Robotic Process Automation (RPA), announced that it has been recognized as a Customers’ Choice in the December 2021 Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation Software, for the second consecutive year. Continue reading Automation Anywhere Recognized as a 2021 Gartner Peer Insights™ Customers’ Choice for Robotic Process Automation
eGain Achieves FedRAMP Authorization with IRS Sponsorship
eGain, a leading cloud platform provider for customer engagement automation, today announced it has achieved authorization from the Federal Risk and Authorization Management Program (FedRAMP). Continue reading eGain Achieves FedRAMP Authorization with IRS Sponsorship
DataMix Chooses Vonage to Power Remote Testing System
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that DataMix, a leading provider of educational programs specializing in training data scientists, has chosen the Vonage Video API to power Excert, its online test-taking system. Continue reading DataMix Chooses Vonage to Power Remote Testing System
Intradiem Continues Strong UK Growth with Virgin Media and AXA Launches
Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announced that it has recently launched projects with Virgin Media and AXA highlighting the company’s ongoing expansion in the EMEA market space. Continue reading Intradiem Continues Strong UK Growth with Virgin Media and AXA Launches
Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector
Enghouse Interactive has announced that leading unified communications specialist, Cinos, has achieved authorised partnership status within its EMEA partner programme. Continue reading Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector
Nuvias UC Fuels Its Growth In Europe Through Alliance Technologies GmbH Acquisition
As part of its exciting and fast-paced growth, driven by increased demand from its customer base to provide best of breed solutions across Europe, Nuvias UC announces the acquisition of Alliance Technologies GmbH, a UC specialised, value added distributor founded in 2001. Continue reading Nuvias UC Fuels Its Growth In Europe Through Alliance Technologies GmbH Acquisition
City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities
NICE announced that the City of Detroit (Michigan) 911 communications centre will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Continue reading City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities
Key Group targets customer vulnerability with Aveni
Equity release pioneer Key revealed it is working with speech analytics platform Aveni.ai as it seeks to build on its award-winning customer service with artificial intelligence. Continue reading Key Group targets customer vulnerability with Aveni