Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform

Medallia, the global leader in customer and employee experience, announced Talisis, an education and skill development platform, has experienced a 20-point Net Promoter Score® (NPS) increase in a single year using Medallia Experience Cloud. Continue reading Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform

UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years

Nearly six out of ten (59%) of IT professionals across the UK said their organisation increased its investment into customer service operations over the past two years. That’s according to a new study commissioned by Enghouse Interactive. Continue reading UK organisations ramp up customer experience, with 59% making investments in customer service operations over past two years

Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers

PCI Pal®, the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services. Continue reading Teleperformance UK selects PCI Pal to secure expanding payment methods for global enterprise customers

Red Box and EvaluAgent join forces to improve call centre performance through voice data

Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation. Continue reading Red Box and EvaluAgent join forces to improve call centre performance through voice data

New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

Oracle announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams. Agent Service brings billing, usage, and interaction history together in a single dashboard to provide agents a holistic view of each customer. Continue reading New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

InMoment Releases Major Updates to XI Platform to Help Companies Deliver Integrated Experiences Across the Entire Customer Journey

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced a powerful set of technology innovations on its market-leading XI Platform that help organizations acquire new customers, retain and increase loyalty of existing customers, and drive improved business performance–all within one seamlessly integrated platform. Continue reading InMoment Releases Major Updates to XI Platform to Help Companies Deliver Integrated Experiences Across the Entire Customer Journey

Zendesk to be acquired by investor group led by Hellman & Friedman and Permira for $10.2 billion

Zendesk announced it has entered into a definitive agreement to be acquired by an investor group led by leading global investment firms Permira and Hellman & Friedman LLC (“H&F”) in an all-cash transaction that values Zendesk at approximately $10.2 billion. Continue reading Zendesk to be acquired by investor group led by Hellman & Friedman and Permira for $10.2 billion