8×8 Delivers Industry-First Cloud Phone and Contact Centre Solution for Multinational Organisations in China

8×8, a leading integrated cloud communications platform, announced that the 8×8 integrated unified communications and contact centre product is the industry’s first cloud phone and customer engagement solution to support multinational enterprises operating in Mainland China. Continue reading 8×8 Delivers Industry-First Cloud Phone and Contact Centre Solution for Multinational Organisations in China

NICE Revolutionizes Contact Centre Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution

NICE announced it is transforming the way contact centres manage interaction recording with the launch of InterACT. A new AI-powered recording solution, InterACT automates end-to-end recording decisioning processes, dramatically reducing manual configurations, saving time and reducing human error. Continue reading NICE Revolutionizes Contact Centre Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution

Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centres

Scorebuddy, the best-in-class contact centre quality assurance platform provider announced that it has acquired CX Moments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you. Continue reading Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centres

Infobip establishes hold in US cloud communication software with OpenMarket

Infobip Group, a global cloud communications company, having earlier this year completed the acquisition of long-established US messaging heavyweight OpenMarket,has moved quickly to deliver on the value proposition of the combination, resulting in Q1 [year-over-year] revenue growth of 57%. Continue reading Infobip establishes hold in US cloud communication software with OpenMarket

Infobip Acquires SMS Firewall Business Anam to Create Outstanding Secure Messaging Solutions for Mobile Operators

Infobip Group, a global cloud communications platform company for businesses, and leader in telecom solutions announces it has acquired the number one SMS firewall service provider Anam, combining strengths in messaging security and monetisation, to provide an exceptional portfolio of services that will benefit operators and subscribers alike. Continue reading Infobip Acquires SMS Firewall Business Anam to Create Outstanding Secure Messaging Solutions for Mobile Operators

Verizon Business and RingCentral deliver cloud-based enterprise solutions

Verizon Business announced a new strategic partnership with RingCentral, which will bring cloud-based enterprise communication solutions with integrated team messaging, video meetings, and a cloud phone system to enterprise businesses, setting the foundation for a new workplace experience and giving employees the ability to work and collaborate from anywhere. Continue reading Verizon Business and RingCentral deliver cloud-based enterprise solutions

Leading Outsourcer TaskUs Slashes Customer Support Handle Time in Half with Automation 360

Automation Anywhere, Inc. a global leader in Robotic Process Automation (RPA), announced that TaskUs has deployed the company’s cloud-native, AI-powered enterprise automation platform, Automation 360 and digital assistant for work, AARI to slash customer request handle time in half. Continue reading Leading Outsourcer TaskUs Slashes Customer Support Handle Time in Half with Automation 360

WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth

WorkWave®, the leading provider of industry-changing software solutions that enable field service companies to reach their full potential, announced its acquisition of Slingshot, the field service market leading provider of customer call centre software, combined with outsourced sales, lead, and customer response services. Continue reading WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth

Results Are In For The 2021 Edition Of The UK National Innovation Awards Competition

Genesys Completes Acquisition of Bold360 from LogMeIn

Genesys®, a global leader in cloud customer experience and contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. Continue reading Genesys Completes Acquisition of Bold360 from LogMeIn