JCT600 invests over £1million in comms technology overhaul

Privately-owned motor firm JCT600 has invested over £1 million in a new cloud-based communications system to further improve its level of customer experience and legislative compliance. The solution – powered by Halifax-headquartered Vapour Cloud in strategic partnership with Leeds-based pure technology group (PTG) – will see JCT600 move to voice technology as cutting-edge as the cars it retails. Continue reading JCT600 invests over £1million in comms technology overhaul

Cogito Adds Accomplished Industry Leader as Chief Sales Officer

Cogito, a leader in real-time emotional intelligence solutions, is excited to announce the appointment of Jim Nystrom to Chief Sales Officer. In this role, Nystrom will be responsible for driving sales and educating organizations about how Cogito’s revolutionary artificial intelligence (AI) affords great benefit for customers, employees and a company’s bottom-line. Continue reading Cogito Adds Accomplished Industry Leader as Chief Sales Officer

New Virtusa Study Finds Digital Customer Experience, Innovation, and Cost Reduction are Top Priorities for Banks

Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT outsourcing services that accelerates business outcomes for its clients, today announced the findings from The Top Global Banking Technology Trends, a July 2019 research paper commissioned by Virtusa and conducted by Finextra. Continue reading New Virtusa Study Finds Digital Customer Experience, Innovation, and Cost Reduction are Top Priorities for Banks

Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk

Talkdesk® has announced its partnership with John Paul, the worldwide leader in client loyalty and customer relations, to modernize and unify its customer service operations in order to provide best-in-class efficiency and cutting-edge functionalities. Continue reading Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk