8×8 announced a readiness kit that helps businesses and organizations prepare their employees to safely and securely work from home. The kit, available for 8×8 customers at support.8×8.com, provides the tools and resources to enable remote work readiness without sacrificing enterprise security, employee productivity and collaboration or customer responsiveness. Continue reading Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit
Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls
Five9 announced that the company partnered with one of the largest global telecommunications companies to stand up and host a COVID-19 financial relief hotline that is facilitating 30,000 concurrent calls. Continue reading Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls
UJET Announces Salesforce Sales Cloud Integration
UJET Inc., a leading provider of customer support communications and solutions, announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. Continue reading UJET Announces Salesforce Sales Cloud Integration
UK Businesses Struggling to Meet Customer Expectations
UK businesses are failing to satisfactorily answer over a third (36%) of all routine queries asked on the web, email, Twitter and Facebook, with performance dropping by 5% since 2019. The research, from customer service software provider Eptica, an Enghouse company, found companies offering working live chat has increased to 32% in comparison to just 26% in 2019. Continue reading UK Businesses Struggling to Meet Customer Expectations
TSB launches Smart Agent
TSB has launched a new Smart Agent function on its website (www.tsb.co.uk) to give customers immediate access to the measures the Bank has introduced during the coronavirus pandemic, including how to apply for a repayment holiday on mortgages, personal loans and business loans. Continue reading TSB launches Smart Agent
TTEC announces the availability of T-NOW
TTEC has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks. Continue reading TTEC announces the availability of T-NOW
Genesys Helps Organisations Manage Increased Customer Service Demands and Establish Remote Workforces
Genesys®, the global leader in cloud customer experience and contact centre solutions, has launched a new Rapid Response offer to give any organisation free access to Genesys Cloud so they can provide mission-critical support and enable remote teams fast, with deployment in just 48 hours. Continue reading Genesys Helps Organisations Manage Increased Customer Service Demands and Establish Remote Workforces
Glassbox Raises $40 Million to Power the Modern Digital Experience
Glassbox, the leading analytics platform used to optimize user experiences on web and mobile applications, today announced a $40 million Series C funding round led by Brighton Park Capital. Continue reading Glassbox Raises $40 Million to Power the Modern Digital Experience
Duncan Ward Appointed CEO of Network Telecom, UK
Network Telecom, a leading telecommunications provider based in Telford, United Kingdom, and part of Enreach, has appointed Duncan Ward as Chief Executive Officer, effective 1st April 2020. Continue reading Duncan Ward Appointed CEO of Network Telecom, UK
Jacada To Offer Easy-to-Launch Customer Service Automation Solutions
Jacada has been monitoring the impact the coronavirus has had on contact centres. In response, Jacada is offering award-winning customer service automation solutions at no cost during the COVID-19 pandemic. The offer is available for a limited time. Conditions apply. Continue reading Jacada To Offer Easy-to-Launch Customer Service Automation Solutions