Medallia, the global leader in customer and employee experience, announced Medallia for ServiceNow’s HR Service Delivery platform (HRSD) has received certification with ServiceNow and is available in the ServiceNow Store. Continue reading Medallia and ServiceNow Provide a More Comprehensive View of Employee Experience
8×8 Delivers Industry-First Cloud Phone and Contact Centre Solution for Multinational Organisations in China
8×8, a leading integrated cloud communications platform, announced that the 8×8 integrated unified communications and contact centre product is the industry’s first cloud phone and customer engagement solution to support multinational enterprises operating in Mainland China. Continue reading 8×8 Delivers Industry-First Cloud Phone and Contact Centre Solution for Multinational Organisations in China
Aspect Software Announces Merger With Noble Systems
Aspect Software will merge with Noble Systems to form Alvaria™, (pronounced: ahl-vahr-ee-uh), a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions. Continue reading Aspect Software Announces Merger With Noble Systems
BT invests in landmark new Dundee office development
BT has announced plans to develop a brand new, multi-million pound contact centre in Dundee which will become the new home to around 1,000 employees. The new office will be at West Marketgait in the heart of the city centre, close to the waterfront and part of a £1bn regeneration area. Continue reading BT invests in landmark new Dundee office development
NICE Revolutionizes Contact Centre Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution
NICE announced it is transforming the way contact centres manage interaction recording with the launch of InterACT. A new AI-powered recording solution, InterACT automates end-to-end recording decisioning processes, dramatically reducing manual configurations, saving time and reducing human error. Continue reading NICE Revolutionizes Contact Centre Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution
Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centres
Scorebuddy, the best-in-class contact centre quality assurance platform provider announced that it has acquired CX Moments, a fully integrated text analytics solution that uses AI and machine learning to mine text data and customer conversations delivering critical, data-driven insights and exposing the reasons why customers contact you. Continue reading Scorebuddy Announces Acquisition of CxMoments: A Fully Integrated Text Analytics Solution for Call Centres
Infobip establishes hold in US cloud communication software with OpenMarket
Infobip Group, a global cloud communications company, having earlier this year completed the acquisition of long-established US messaging heavyweight OpenMarket,has moved quickly to deliver on the value proposition of the combination, resulting in Q1 [year-over-year] revenue growth of 57%. Continue reading Infobip establishes hold in US cloud communication software with OpenMarket
Infobip Acquires SMS Firewall Business Anam to Create Outstanding Secure Messaging Solutions for Mobile Operators
Infobip Group, a global cloud communications platform company for businesses, and leader in telecom solutions announces it has acquired the number one SMS firewall service provider Anam, combining strengths in messaging security and monetisation, to provide an exceptional portfolio of services that will benefit operators and subscribers alike. Continue reading Infobip Acquires SMS Firewall Business Anam to Create Outstanding Secure Messaging Solutions for Mobile Operators
Verizon Business and RingCentral deliver cloud-based enterprise solutions
Verizon Business announced a new strategic partnership with RingCentral, which will bring cloud-based enterprise communication solutions with integrated team messaging, video meetings, and a cloud phone system to enterprise businesses, setting the foundation for a new workplace experience and giving employees the ability to work and collaborate from anywhere. Continue reading Verizon Business and RingCentral deliver cloud-based enterprise solutions
Leading Outsourcer TaskUs Slashes Customer Support Handle Time in Half with Automation 360
Automation Anywhere, Inc. a global leader in Robotic Process Automation (RPA), announced that TaskUs has deployed the company’s cloud-native, AI-powered enterprise automation platform, Automation 360 and digital assistant for work, AARI to slash customer request handle time in half. Continue reading Leading Outsourcer TaskUs Slashes Customer Support Handle Time in Half with Automation 360
WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth
WorkWave®, the leading provider of industry-changing software solutions that enable field service companies to reach their full potential, announced its acquisition of Slingshot, the field service market leading provider of customer call centre software, combined with outsourced sales, lead, and customer response services. Continue reading WorkWave Acquires Slingshot, Empowering Customers to Maximize Business Growth
Results Are In For The 2021 Edition Of The UK National Innovation Awards Competition
Directors Club United Kingdom is delighted to announce the results for the 2021 edition of the UK National Innovation Awards competition. Continue reading Results Are In For The 2021 Edition Of The UK National Innovation Awards Competition
Genesys Completes Acquisition of Bold360 from LogMeIn
Genesys®, a global leader in cloud customer experience and contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. Continue reading Genesys Completes Acquisition of Bold360 from LogMeIn
8×8 Enhances Microsoft Teams with New Integrated Business Messaging Features
8×8, a leading integrated cloud communications platform, announced that the new 8×8 Voice for Microsoft Teams app has added Short Message Service (SMS), Multimedia Messaging Service (MMS) and fax capabilities to further extend the Teams experience for users. Continue reading 8×8 Enhances Microsoft Teams with New Integrated Business Messaging Features
GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience
Verint® announced that global wellness brand GNC is leveraging Verint Experience Management as an investment in its omnichannel strategy to provide consumers with the ultimate shopping experience. Continue reading GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience