Privately-owned motor firm JCT600 has invested over £1 million in a new cloud-based communications system to further improve its level of customer experience and legislative compliance. The solution – powered by Halifax-headquartered Vapour Cloud in strategic partnership with Leeds-based pure technology group (PTG) – will see JCT600 move to voice technology as cutting-edge as the cars it retails. Continue reading JCT600 invests over £1million in comms technology overhaul
Cogito Adds Accomplished Industry Leader as Chief Sales Officer
Cogito, a leader in real-time emotional intelligence solutions, is excited to announce the appointment of Jim Nystrom to Chief Sales Officer. In this role, Nystrom will be responsible for driving sales and educating organizations about how Cogito’s revolutionary artificial intelligence (AI) affords great benefit for customers, employees and a company’s bottom-line. Continue reading Cogito Adds Accomplished Industry Leader as Chief Sales Officer
New Virtusa Study Finds Digital Customer Experience, Innovation, and Cost Reduction are Top Priorities for Banks
Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT outsourcing services that accelerates business outcomes for its clients, today announced the findings from The Top Global Banking Technology Trends, a July 2019 research paper commissioned by Virtusa and conducted by Finextra. Continue reading New Virtusa Study Finds Digital Customer Experience, Innovation, and Cost Reduction are Top Priorities for Banks
Spearhead Group Inc. Joins 8×8 Channel Program as Master Agent
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform announced that Spearhead Group Inc. is now a Master Agent for 8×8. Continue reading Spearhead Group Inc. Joins 8×8 Channel Program as Master Agent
Connecting Wales – 4net and Welsh public sector working together to support collaboration across local government
Award-winning 4net Technologies, Avaya’s International Cloud Partner and Innovation Partner of the Year, have signed a deal to deliver a shared contact centre platform for Councils across Wales. Continue reading Connecting Wales – 4net and Welsh public sector working together to support collaboration across local government
LivePerson debuts enhanced Maven™ AI capabilities
LivePerson announced new Maven™ artificial intelligence capabilities that increase Maven’s power to help brands drive efficiencies and improve customer experiences in messaging channels. Continue reading LivePerson debuts enhanced Maven™ AI capabilities
VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution
Vonage announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience. Continue reading VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution
Noble Systems to Host 2019 SNUG Conference
Noble Systems, global leader in omnichannel contact centre technology solutions, will host its 2019 Select Noble Users Group (SNUG) Conference next month at The Langham Hotel in London on the 10th and 11th September. Continue reading Noble Systems to Host 2019 SNUG Conference
Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk
Talkdesk® has announced its partnership with John Paul, the worldwide leader in client loyalty and customer relations, to modernize and unify its customer service operations in order to provide best-in-class efficiency and cutting-edge functionalities. Continue reading Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk
San Jose Earthquakes Tap 8×8 to Improve Communications On and Off the Field
8×8 announced the San Jose Earthquakes of Major League Soccer have chosen 8×8 as their official cloud communications and contact centre partner for their communications needs. Continue reading San Jose Earthquakes Tap 8×8 to Improve Communications On and Off the Field