Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels

Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions is adding Cirrus Link Pay + to its expanding portfolio of integrated solutions, to enable Payment Card Industry Data Security Standard (PCI DSS) Level 1 secure payments across all engagement channels. Continue reading Cirrus announces Cirrus Link Pay + the simple and secure way to process card payments across all channels

Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio

Avaya previewed Avaya IX Onespace, an industry-first solution in unified communications and collaboration that expands the capabilities of the Avaya IX Workplace UC portfolio. This new, all-in-one, highly customizable, intelligent workspace integrates multiple communication channels and applications into a single view with a personalized interface. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio

Solvvy Recognized as a Leader for Customer Self-Service

Solvvy, an intelligent customer support platform, announced that G2 Crowd has named the company a Leader in the Momentum Report for Customer Self-Service. With one of the fastest-growing customer bases of any vendor, Solvvy believes it was was recognized for its overall value proposition, ease of use and implementation, and high customer ratings. Continue reading Solvvy Recognized as a Leader for Customer Self-Service

New Data Reveals Brits Divided on the Security of AI Virtual Assistants

British consumers are deeply divided in their opinion of using virtual assistants via a smart device, with a lack of trust and security fears being the main issues, new research from Maintel today reveals. In recent years, virtual assistants via voice activated services have become increasingly popular with the invention of services such as SIRI, Alexa and Google Assistant. Continue reading New Data Reveals Brits Divided on the Security of AI Virtual Assistants

Customer Service Hindered by Inadequate Technology, Say Customer-Facing Staff

Customer-facing employees are frustrated with the level of customer service they are able to provide, citing inadequate technology and processes that restrict their effectiveness as one of the main reasons, according to new research from Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading Customer Service Hindered by Inadequate Technology, Say Customer-Facing Staff

ContactEngine wins Gold at 2019 Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year”

ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was named “Gold Winner” in the category of “Customer Service Outstanding Performance of the Year” at this year’s Golden Bridge Awards®. Continue reading ContactEngine wins Gold at 2019 Golden Bridge Awards® for “Customer Service Outstanding Performance of the Year”