Bright Pattern, the most powerful cloud contact centre with AI for innovative companies announced the release of Bright Pattern Omnichannel Quality Management (Omni QM). Omni QM is embedded in the Bright Pattern Omnichannel platform, and allows quality management on all channels in a single interface. Continue reading Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution
TouchPoint One Announces Update to Agent Coaching System for Contact Centre Supervisors
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centres released an update of its Sidekick agent coaching system. Continue reading TouchPoint One Announces Update to Agent Coaching System for Contact Centre Supervisors
Avaya Appoints Steve Joyner as Managing Director for UK and Ireland
Avaya, a global leader in enterprise & business solutions to enhance and simplify communications and collaboration, today announced the appointment of Steve Joyner as Managing Director of the UK and Ireland (UK&I). Continue reading Avaya Appoints Steve Joyner as Managing Director for UK and Ireland
Cloud Communications Provider Melrose Labs Launches
Melrose Labs, the newly launched cloud communications provider, have commenced rolling out the first wave of their communication services for voice and messaging. The company expects to be a significant challenger in the market through its broad range of crucial communication services for businesses of all sizes. Continue reading Cloud Communications Provider Melrose Labs Launches
IPsoft Elevates Amelia to Become a Digital Human with New Lifelike Avatar
IPsoft, the largest independent leader in enterprise AI unveiled the new avatar of its market-leading Digital Employee, Amelia, who provides the most human-like digital experiences in the industry. Continue reading IPsoft Elevates Amelia to Become a Digital Human with New Lifelike Avatar
Aircall Announces Strategic Partnership with Converged Network Services Group (CNSG)
Aircall, a leading provider of cloud-based phone and contact centre solutions for scaling businesses announced a strategic partnership with Converged Network Services Group (CNSG). Continue reading Aircall Announces Strategic Partnership with Converged Network Services Group (CNSG)
Glassbox Chosen by Viva Air Group to Optimize Digital Customer Experience
Glassbox, the leading Digital Customer Experience Orchestration solution, announced it has been appointed by Viva Air Group, the leading low-cost airline in the region, to take their Digital Customer Experiences to new heights. Continue reading Glassbox Chosen by Viva Air Group to Optimize Digital Customer Experience
Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years
Cyara, provider of the leading Automated CX Assurance platform, has released the findings of Forrester’s Total Economic Impact™ (TEI) of Cyara, a commissioned study conducted by Forrester Consulting on behalf of Cyara. Continue reading Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years
The Dining Club Group Inducts Cevitr’s RPA Based Digital Workforce to Transform Customer Service Operations
Cevitr, a UK based company, announced a partnership with The Dining Club Group (The DCG), the largest dining club in the world comprising of tastecard, gourmet society and hi-life, to digitally empower their Customer Services Team by automating key processes for faster and accurate processing of repetitive tasks. Continue reading The Dining Club Group Inducts Cevitr’s RPA Based Digital Workforce to Transform Customer Service Operations
Kofax Reveals Top 10 Intelligent Automation Predictions for 2020
Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, has revealed 10 Intelligent Automation Predictions for 2020 – looking at how Intelligent Automation is poised to transform organisations over the next 12 months. Continue reading Kofax Reveals Top 10 Intelligent Automation Predictions for 2020