Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences

NICE unveiled a new version of NICE Satmetrix, the company’s cloud-based customer feedback management solution. The latest release includes an innovative AI engine to swiftly identify trending topics from customer feedback in real-time, customizable in-product metrics tracking and reporting, and multi-layered no-send rules to avoid survey fatigue and increase response rate. Continue reading Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences

ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud

ATB Financial (ATB), the largest Alberta-based financial institution, can now deliver better, faster service after moving to Genesys Cloud, the innovation platform from the global leader in omnichannel customer experience and contact centre solutions. Genesys® partnered with ATB to transform the way it connects with customers, providing better experiences on each interaction. Continue reading ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud

Pegasystems Named a Leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center for 10th Consecutive Year

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 10th consecutive year. Continue reading Pegasystems Named a Leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center for 10th Consecutive Year

Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report

Freshworks Inc., a global innovator in customer engagement software, announced that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market. Continue reading Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report

Hexaware leapfrogs its Customer Experience Transformation business with the acquisition of Mobiquity

Hexaware Technologies Ltd, one of India’s fastest growing IT Consulting firms, announced the acquisition of Mobiquity Inc for a total consideration of ~ $182 million. Mobiquity creates awesome digital products for some of the most well-known brands in the world, such as Amazon Web Services, Rabobank, Philips, Wawa, Backbase and Otsuka. Continue reading Hexaware leapfrogs its Customer Experience Transformation business with the acquisition of Mobiquity