Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit

8×8 announced a readiness kit that helps businesses and organizations prepare their employees to safely and securely work from home. The kit, available for 8×8 customers at support.8×8.com, provides the tools and resources to enable remote work readiness without sacrificing enterprise security, employee productivity and collaboration or customer responsiveness. Continue reading Businesses and Organizations Keep Employees Productive and Responsive Through Disruption with 8×8 Business Readiness Kit

Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls

Five9 announced that the company partnered with one of the largest global telecommunications companies to stand up and host a COVID-19 financial relief hotline that is facilitating 30,000 concurrent calls. Continue reading Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls

UJET Announces Salesforce Sales Cloud Integration

UJET Inc., a leading provider of customer support communications and solutions, announced their integration into the Salesforce Sales Cloud. Beyond our deep Service Cloud integration, this new Salesforce connectivity provides a specialized integration and leverages UJET’s modern communications platform for the express purpose of supporting sales focused communication sessions. Continue reading UJET Announces Salesforce Sales Cloud Integration

UK Businesses Struggling to Meet Customer Expectations

UK businesses are failing to satisfactorily answer over a third (36%) of all routine queries asked on the web, email, Twitter and Facebook, with performance dropping by 5% since 2019. The research, from customer service software provider Eptica, an Enghouse company, found companies offering working live chat has increased to 32% in comparison to just 26% in 2019. Continue reading UK Businesses Struggling to Meet Customer Expectations

Genesys Helps Organisations Manage Increased Customer Service Demands and Establish Remote Workforces

Genesys®, the global leader in cloud customer experience and contact centre solutions, has launched a new Rapid Response offer to give any organisation free access to Genesys Cloud so they can provide mission-critical support and enable remote teams fast, with deployment in just 48 hours. Continue reading Genesys Helps Organisations Manage Increased Customer Service Demands and Establish Remote Workforces

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