UJET, Inc., a leading provider of AI-powered cloud contact centre solutions, announced it has closed its latest round of funding led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures. Continue reading UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centres
Concentrix Introduces Intelligent Experience Technology Product Suite with Launch of iX Hello™
Concentrix Corporation, a global technology and services leader, announced the release of iX Hello, a GenAI-powered self-service application designed to supercharge productivity and engagement quality, with high security. Continue reading Concentrix Introduces Intelligent Experience Technology Product Suite with Launch of iX Hello™
Vee24 Launches Multiparty Video Chat to Enhance Customer Experience
Vee24, the leader in transforming Digital Customer Engagement, is proud to announce the launch of its innovative multiparty video chat. Continue reading Vee24 Launches Multiparty Video Chat to Enhance Customer Experience
Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C Strategies
Surrey County Council (SCC) has completed a major upgrade to its communications infrastructure which will enhance delivery of key services to citizens. Continue reading Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C Strategies
New Study Highlights the Impact of Poor Employee Collaboration on Business Success
In a study conducted by Forrester Consulting on behalf of Vonage, new insights have emerged demonstrating the significant effects of inadequate internal collaboration on organisational performance. The data reveals that businesses plagued by siloed departments and ineffective communication suffer substantial declines in both productivity and profitability. Continue reading New Study Highlights the Impact of Poor Employee Collaboration on Business Success
Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX
Verint®, The CX Automation Company™, announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots. Continue reading Verint Knowledge Automation Bot Increases Agent Capacity and Elevates CX