Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has acquired Jumper.ai, a Singapore-based leader in omnichannel conversational commerce solutions. Continue reading Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai
Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers
As part of its recent market and technology momentum, Observe.AI announced the debut of its Intelligent Workforce Platform, a new way for contact centres to reach unprecedented levels of productivity and breakthrough business results. Continue reading Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers
Medallia Becomes the Official Feedback Partner for The McLaren Formula 1 Team
Medallia, Inc., the global leader in customer and employee experience, and McLaren Racing announced a partnership establishing Medallia as the Official Feedback Partner for the 2022 Formula 1 season. Continue reading Medallia Becomes the Official Feedback Partner for The McLaren Formula 1 Team
CallMiner Acquires Audio Capture Provider OrecX
CallMiner, a leading provider of conversation analytics to drive business improvement, announced that it has acquired OrecX, an audio and screen capture provider for recording, analytics and machine-based learning. Continue reading CallMiner Acquires Audio Capture Provider OrecX
Workday Announces a More Immersive Digital Experience for Employees With Workday Everywhere
Workday, a leader in enterprise cloud applications for finance and human resources, announced Workday Everywhere, packaged connectors that bring Workday tasks and insights directly into digital workspaces to help organizations elevate their employee experiences. Continue reading Workday Announces a More Immersive Digital Experience for Employees With Workday Everywhere
Wavenet Limited acquires Internal Systems Limited
Wavenet has announced the acquisition of ISL for an undisclosed consideration. Continue reading Wavenet Limited acquires Internal Systems Limited
Kandy, an AVCtechnologies Company, Launches Unified Communication and Collaboration Solution in the IBM Cloud for Financial Services
American Virtual Cloud Technologies, Inc. (AVCtechnologies), a leading cloud communications and IT service provider, announced that the Kandy Unified Communications and Collaboration solutions are now available in the IBM Cloud for Financial Services. Continue reading Kandy, an AVCtechnologies Company, Launches Unified Communication and Collaboration Solution in the IBM Cloud for Financial Services
Coveo Acquires Qubit
Coveo, a Relevance Platform and applied AI leader that transforms digital experiences with AI-powered search, recommendations, and personalization, announced the acquisition of Qubit, a leader in AI-powered personalization technology for merchandising teams, based in London, UK, further accelerating Coveo’s geographic expansion into the UK and European markets. Continue reading Coveo Acquires Qubit
Noetica to Demonstrate SABRE and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021
Noetica – A British company, developing software products for the global contact centre market, will demonstrate the power of its new dynamic SABRE™ (Skills & Ability Based Routing Engine) technology and artificial intelligence (AI) powered real-time voice analytics, at Call & Contact Centre Expo. Continue reading Noetica to Demonstrate SABRE and AI-Powered Voice Analytics at Call & Contact Centre Expo 2021
New Authentication Technology by Eckoh Reduces Identity Fraud in Contact Centres
Eckoh’s new technology seeks to address the fraud problem while saving time and increasing security. It allows customers to verify the identity of who is calling them without disconnecting and to share information securely to complete transactions. Continue reading New Authentication Technology by Eckoh Reduces Identity Fraud in Contact Centres
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive has announced the release of Proteus Cloud, a new hosted version of its market-leading call accounting application, Proteus. The new solution provides organisations with a detailed analysis of their communications systems and the costs incurred, helping identify usage patterns, customer journey experience, cost savings and productivity improvements. Continue reading Enghouse Interactive Releases New Cloud-Based Call Accounting Platform
Khoros Innovates to Transform Contact Centres for the Digital Age
Khoros, the award-winning leader in customer engagement software and services, announced its 2021 Autumn Innovation Release. The launch brings new AI and messaging capabilities to Khoros’ powerful contact centre solution, which offers omnichannel engagement for agents and consumers. Continue reading Khoros Innovates to Transform Contact Centres for the Digital Age
Cyara Unveils LiveVQ
Cyara, provider of the award-winning Automated CX Assurance Platform, announced the release of LiveVQ, a leading-edge solution for contact centres with at-home and remote agents that assures quality CX through real-time monitoring and diagnostics of voice quality. Continue reading Cyara Unveils LiveVQ
Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience
Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of the Year Award for dominating the market with its multipronged go-to-market approach. Continue reading Teleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience
New Bitdefender Report Reveals Majority of Online Consumers Practice Risky Behavior for Data Protection, Digital Identity and Device Management
Bitdefender, a global cybersecurity leader, released the 2021 Bitdefender Global Report: Cybersecurity and Online Behaviors, which reveals how consumers across various age groups and socio-demographic backgrounds behave on popular platforms, applications and devices, affecting cybersecurity risk. Continue reading New Bitdefender Report Reveals Majority of Online Consumers Practice Risky Behavior for Data Protection, Digital Identity and Device Management