NICE unveiled a new version of NICE Satmetrix, the company’s cloud-based customer feedback management solution. The latest release includes an innovative AI engine to swiftly identify trending topics from customer feedback in real-time, customizable in-product metrics tracking and reporting, and multi-layered no-send rules to avoid survey fatigue and increase response rate. Continue reading Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences
Jabra launches real-time intelligent video solution Jabra PanaCast
Jabra, leader in audio and sound solutions announces Jabra PanaCast, engineered to be the world’s first smart Panoramic-4K Plug-and-Play video solution. This real-time immersive intelligent vision system offers 180-degree panoramic vision which ensures everyone in the room is seen. Continue reading Jabra launches real-time intelligent video solution Jabra PanaCast
Selligent Marketing Cloud Announces New Global Head of Revenue Marketing
Global B2C marketing automation company, Selligent Marketing Cloud, today announced the appointment of Tim Stone as its new Global Head of Revenue Marketing. In this position, Stone will report to CMO Niki Hall and focus on delivering high revenue growth. Continue reading Selligent Marketing Cloud Announces New Global Head of Revenue Marketing
ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud
ATB Financial (ATB), the largest Alberta-based financial institution, can now deliver better, faster service after moving to Genesys Cloud, the innovation platform from the global leader in omnichannel customer experience and contact centre solutions. Genesys® partnered with ATB to transform the way it connects with customers, providing better experiences on each interaction. Continue reading ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud
Pegasystems Named a Leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center for 10th Consecutive Year
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center (1) for the 10th consecutive year. Continue reading Pegasystems Named a Leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center for 10th Consecutive Year
Zava raises $32m in Series A funding
Zava, one of Europe’s leading digital healthcare and telemedicine providers with over 3 million paid consultations to date, today confirms $32m in Series A investment ahead of its launch into statutory healthcare systems in Germany, UK and France. Continue reading Zava raises $32m in Series A funding
PSD2 & SCA: What do we need to know, right now?
New EU regulations affecting electronic payments are about to impact UK consumers. But what will PSD2 and SCA mean for merchants — and what do they need to know? Continue reading PSD2 & SCA: What do we need to know, right now?
Salesforce Recognized as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Center
Salesforce, the global leader in CRM, announced that for the eleventh consecutive year, Gartner, Inc. has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center. Continue reading Salesforce Recognized as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Center
Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report
Freshworks Inc., a global innovator in customer engagement software, announced that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market. Continue reading Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report
Hexaware leapfrogs its Customer Experience Transformation business with the acquisition of Mobiquity
Hexaware Technologies Ltd, one of India’s fastest growing IT Consulting firms, announced the acquisition of Mobiquity Inc for a total consideration of ~ $182 million. Mobiquity creates awesome digital products for some of the most well-known brands in the world, such as Amazon Web Services, Rabobank, Philips, Wawa, Backbase and Otsuka. Continue reading Hexaware leapfrogs its Customer Experience Transformation business with the acquisition of Mobiquity