RingCentral Office® extends presence to 13 European countries with in-country purchasing capability and euro billing

RC_LOGOC_RGBRingCentral UK a wholly owned subsidiary of RingCentral, Inc. announced the ability for customers to purchase RingCentral Office across 13 European countries. RingCentral’s in-country European expansion signifies a strong commitment to providing local presence and the ability to purchase RingCentral solutions in euro currency in those new markets. Continue reading RingCentral Office® extends presence to 13 European countries with in-country purchasing capability and euro billing

Phoneprinting Recommended in Latest Report “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Gartner

PRESS RELEASE: Pindrop is included in Gartner’s most recent analyst report titled, “Don’t Let the Contact Centre Be Your ‘Achilles Heel’ of Fraud Prevention”. The report sheds new light on the category and cites Pindrop for its phoneprinting™ solutions used to fight contact center fraud. Continue reading Phoneprinting Recommended in Latest Report “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Gartner

Customer engagement practices that will dramatically improve your business

Everyone agrees that customer experience is the new marketing, but exactly how do you measure customer engagement and success in this digitally transformed world? Andy Moore, Marketing Director of Opinion8, looks at how the best performing companies actively seek out the opinions of customers and take action on those findings… Continue reading Customer engagement practices that will dramatically improve your business

Businesses Lose an Average of $11,000 per Employee Every Year Due to Ineffective Communications and Collaboration

PRESS RELEASE: Mitel® launched the first in a series of reports examining the cost of inadequate enterprise communications and collaboration capabilities. The independent survey, conducted by Webtorials, analyzed the ways people interact both inside and outside an organization. Continue reading Businesses Lose an Average of $11,000 per Employee Every Year Due to Ineffective Communications and Collaboration

Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience

A new Oracle study announced today conveys that Communication Service Providers’ (CSPs) top challenge is improving customer experiences, followed closely by keeping up with technological advancements. Continue reading Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience

NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience

NewVoiceMedia has announced a partnership with Monet Software, a leading cloud-based workforce management solution provider. ‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience. Continue reading NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience

lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service

Enghouse Interactive announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres. Continue reading lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service