Everyone agrees that customer experience is the new marketing, but exactly how do you measure customer engagement and success in this digitally transformed world? Andy Moore, Marketing Director of Opinion8, looks at how the best performing companies actively seek out the opinions of customers and take action on those findings… Continue reading Customer engagement practices that will dramatically improve your business
Daily Archives: March 27, 2017
Six Practical Steps to Make Web Chat work for you
Guest Post by Thomas Rødseth at Intelecom, shares his top tips for making web chat work and what you need to consider before taking the plunge… Continue reading Six Practical Steps to Make Web Chat work for you
Businesses Lose an Average of $11,000 per Employee Every Year Due to Ineffective Communications and Collaboration
PRESS RELEASE: Mitel® launched the first in a series of reports examining the cost of inadequate enterprise communications and collaboration capabilities. The independent survey, conducted by Webtorials, analyzed the ways people interact both inside and outside an organization. Continue reading Businesses Lose an Average of $11,000 per Employee Every Year Due to Ineffective Communications and Collaboration
Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience
A new Oracle study announced today conveys that Communication Service Providers’ (CSPs) top challenge is improving customer experiences, followed closely by keeping up with technological advancements. Continue reading Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience
NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
NewVoiceMedia has announced a partnership with Monet Software, a leading cloud-based workforce management solution provider. ‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience. Continue reading NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service
Enghouse Interactive announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres. Continue reading lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service