PRESS RELEASE: NICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey. The survey revealed that consumers are overwhelmingly in favor of companies using voice recognition to authenticate their identity when interacting with a contact center. This saves times for both customers and contact center agents and eliminates frustration caused by forgotten passwords or wrong answers to traditional security questions. Continue reading Consumer Sentiment Strongly Supports Voice Biometrics for APAC Contact Centers
Monthly Archives: March 2017
Salesforce Spring ‘17 Release is Live With Einstein Artificial Intelligence — The First Complete Enterprise CRM With AI
PRESS RELEASE: Salesforce announced Einstein AI is available to all of its customers across sales, service, marketing, commerce and more. Part of Spring ‘17, Salesforce’s 52nd major product release in 18 years, Einstein is already being leveraged by customers to deliver smarter, more impactful customer experiences, and by developers to bring AI into the next generation of customer relationship management (CRM) apps. Continue reading Salesforce Spring ‘17 Release is Live With Einstein Artificial Intelligence — The First Complete Enterprise CRM With AI
IBM and Salesforce Announce Landmark Global Strategic Partnership
PRESS RELEASE: IBM and Salesforce announced a global strategic partnership to deliver joint solutions designed to leverage artificial intelligence and enable companies to make smarter decisions, faster than ever before. With the partnership, IBM Watson, the leading AI platform for business, and Salesforce Einstein, AI that powers the world’s #1 CRM, will seamlessly connect to enable an entirely new level of intelligent customer engagement across sales, service, marketing, commerce and more. Continue reading IBM and Salesforce Announce Landmark Global Strategic Partnership
CallidusCloud Launches New Solution to Transform Customer Experience in Call Centres
PRESS RELEASE: Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions announced the launch of ServiceMotivate, a new solution focusing on improving customer experience and lifting agent performance in the call centre. Continue reading CallidusCloud Launches New Solution to Transform Customer Experience in Call Centres
Bright Pattern Partners with Alterra.ai to Bring Virtual Agent AI to the Contact Center
PRESS RELEASE: Bright Pattern announces its partnership with Palo Alto startup, Alterra.ai. Together the companies are bringing innovative AI and Deep Learning technologies to the contact center industry. Alterra.ai has created a virtual agent powered by Deep Learning algorithms that can integrate into the Bright Pattern platform. The bot can be plugged into existing inside sales and support channels, augmenting or even replacing live contact center agents. Continue reading Bright Pattern Partners with Alterra.ai to Bring Virtual Agent AI to the Contact Center
Virtual Hold Technology and Voxai Partner to Bring Positivity to Customer Service Interactions Regardless of Channel
PRESS RELEASE: Virtual Hold Technology (VHT) has partnered with Voxai Solutions, a leading contact center consulting and managed services provider, to bring onmichannel expertise and callback options to contact centers across hospitality, energy, government and finance industries. Continue reading Virtual Hold Technology and Voxai Partner to Bring Positivity to Customer Service Interactions Regardless of Channel