PRESS RELEASE: Verint® Systems announced that a leading global package delivery company is adding Verint Workforce Optimization™ (WFO) and Enterprise Feedback Management™ (EFM) software to its existing deployment.

The solutions were selected to further the organization’s focus on business process enhancements, customer and employee satisfaction, and cost management. When fully implemented, several thousand employees in the company’s contact center and back-office operations will leverage the software to support these and other strategic customer service objectives.*

Verint Workforce Optimization delivers intelligence from omnichannel customer interactions and workforce performance, helping businesses make faster, more informed decisions that can optimize customer and employee engagement, productivity, and compliance and security. The addition of Enterprise Feedback Management will enable the company to benefit from customer-initiated feedback that it can capture, analyze and take action on. These key insights can then be used to rapidly identify and respond to rising trends, align with journey tracking and analysis, and leverage to address areas of opportunity and improvement.