Conduent Incorporated, a leading business services provider, has recently earned strong positions in four Everest Group research reports focused on multiple industries. From banking and healthcare, to automation and outsourcing, Conduent is well positioned to transform businesses through innovation, expertise and valued partnerships.
Covering a wide range of industry expertise, Conduent is positioned as a Major Contender in the following Everest Group reports:
- Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
- Life Sciences BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
- Business Process Services Delivery Automation (BPSDA) – Service Provider Landscape with PEAK Matrix™ Assessment 2017
- Conduent also earned status as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017.
Everest Group uses its PEAK Matrix to provide an objective, data-driven comparative assessment of service providers based on their overall delivery capabilities and market success in outsourcing revenue, clients, and year-to-year growth.
“When we launched Conduent as an all-new company, we sharpened our focus on our go-to market capabilities, as well as consistency in applying our automation and analytics solutions, innovation and expertise,” said Pratap Sarker, Conduent, group chief executive, Financial Services & Healthcare. “The recognition from Everest Group is proof that Conduent brings a number of key strengths to the banking, healthcare and business services industries. We continue to make investments in these areas to provide our customers and their end users with exceptional experiences.”
Conduent has 40 years of expertise in transforming banking, insurance and capital market organizations through front- and back-office services including automated customer acquisition, onboarding, fulfillment, servicing, and recovery. Conduent’s self-service tools have helped financial institutions deflect an average of 20 percent of calls, increasing efficiency for the bank and the end user.
In healthcare and life sciences, Conduent employs 500 clinicians who work directly with clients to help constituents make the right plan choice, understand their coverage and health risks, connect with the right providers, access prescriptions, and improve care plan adherence. Serving nine of the top 10 pharmaceutical and life science companies, Conduent’s breadth of offerings include clinical trial support, customer care and communications, patient access solutions, and behavior modification/counseling.
As multiple digital elements disrupt the business services status quo, Conduent helps companies evolve and stay relevant with automated services and modern contact center outsourcing. Through tools such as robotic process automation (RPA), virtual agents, and machine learning, Conduent enables new models of customer support to drive cost out of standardized processes. Their work with more traditional call center outsourcing continues to evolve as well, with 160 global customer care centers handling more than 2.5 million daily interactions with customers for some of the world’s top brands in 30 different languages.