Verint® announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization and other solutions in the Americas and EMEA regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.
Verint enables Group Elite to strengthen its contact center business with market-leading customer engagement solutions, and to make these solutions widely available on a global basis. Since first introducing the new partnership to the market this summer, this alliance has already yielded customer success in multiple regions and is gaining momentum. For example, two leading U.S.-based healthcare providers, a Central and Latin American (CALA) public safety organization, and a large EMEA-based outsourcer have already displaced the other WFO vendor by purchasing various hosted and on-premises Verint customer engagement solutions—including workforce optimization and voice of the customer analytics tools—through this collaboration.*
“Verint has quickly proven to be the partner that is going to enable innovative ways for multiple organizations to work together and excel in delivering customer value,” says Michael Moore, founder and president, Group Elite Communications. “We are now proudly enabling Verint’s channel ecosystem to be significantly more agile and nimble, and not only meet but exceed specific customer requirements.”
“We are expanding our partnership program and pleased to have established resellers and full service providers, such as Group Elite, switch to our program. We offer partners a comprehensive, market-leading portfolio based on open design and a modular approach, as well as the benefits of ACD neutrality and flexible cloud models,” adds Verint’s Elan Moriah, president, customer engagement solutions. “A comprehensive partner ecosystem focused on customer success is core to our market leadership strategy. We welcome Group Elite to our growing partnership program.”