NICE announced a strategic partnership with Convexus SAC, a Peru-based company providing telecommunications and networking solutions for major brands across sectors. With this agreement, Convexus and NICE are bringing next generation next generation technologies to the rapidly expanding Peruvian market, including Interaction Analytics, Workforce Optimization (WFO), Robotic Process Automation (RPA). Continue reading NICE Partners with Convexus to Expand Investment in Latin American Market
Monthly Archives: November 2017
Resilient plc and Daisy Group announce distribution agreement to address market demand for GDPR and MiFID II mobile call recording compliance solutions
Resilient plc and Daisy Group today announced a strategic partnership and distribution agreement to address the growing market demand for business mobile call recording solutions enabling compliance under the Markets in Financial Instruments Directive (MiFID) II and General Data Protection Regulations (GDPR). Continue reading Resilient plc and Daisy Group announce distribution agreement to address market demand for GDPR and MiFID II mobile call recording compliance solutions
Virgin Money Extends Relationship with Confirmit
Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with Confirmit to continue to support its highly successful Customer Experience programme. Continue reading Virgin Money Extends Relationship with Confirmit
Four Seasons Health Care appoints Echo to manage dedicated new customer helpline
Four Seasons Health Care – one of Britain’s largest care home groups – has appointed outsourced customer contact specialist, Echo Managed Services to manage and develop its dedicated enquiry line for prospective customers. Continue reading Four Seasons Health Care appoints Echo to manage dedicated new customer helpline
MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years
VoiceSage, the customer engagement services leader, has announced projected sales worth over $40 million over the next five years from its new strategic alliance with Mobility MEA, a leading enterprise and carrier mobility specialist in the Middle East & Africa region and GEMA licensee for the UAE, Kingdom of Saudi Arabia, and Pakistan. Continue reading MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years
Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto
In an innovative move that will bring new convenience to its clients, Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms and websites. Powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking, the chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending in a split-second, via natural conversations in English and other languages. Continue reading Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto