IPsoft Equips Businesses to Accelerate Digital Transformation at Scale by Automating Delivery of Enterprise Services with 1Desk™

IPsoft, the leader in enterprise AI, announced its visionary new platform for business users, 1Desk™, that enables businesses to accelerate digital transformation and stay competitive in the digital economy. For the first time, enterprises will be able to draw on a digital labor pool of cognitive agents, virtual engineers and virtual administrators in order to automate entire end-to-end processes, from HR and IT, to Finance and Administration. Continue reading IPsoft Equips Businesses to Accelerate Digital Transformation at Scale by Automating Delivery of Enterprise Services with 1Desk™

Kronos Unveils Workforce Dimensions – A Revolutionary Platform that Reshapes the Future of Workforce Management

Kronos unveiled its next-generation workforce management platform, Workforce Dimensions. Combining more than 40 years of global domain expertise with the latest in cloud computing technology, Kronos is redefining the future of workforce management: every facet of the platform, from a breakthrough user interface (UI) to its embedded artificial intelligence (AI) and machine learning algorithms, has been reimagined to help organizations drive better business outcomes. Continue reading Kronos Unveils Workforce Dimensions – A Revolutionary Platform that Reshapes the Future of Workforce Management

Qualtrics’ Advanced Text Analytics Powers Winning Customer Experience Advantage for Companies

Qualtrics, the leader in research and experience management, announced enhancements to its Qualtrics Text iQ™, a powerful text analytics engine that leverages the power of machine learning and predictive intelligence to help companies gain insights from their unstructured data. Continue reading Qualtrics’ Advanced Text Analytics Powers Winning Customer Experience Advantage for Companies

CRM Doesn’t Drive Sales: RainmakerForce Sales Technology AI Revolutionizes Forecast Management And Revenue Recovery

RainmakerForce, a San Francisco-based sales technology company introduces full-stack Sales Artificial Intelligence (AI) to help companies accelerate forecast attainment and recover lost revenue from the sales funnel. Continue reading CRM Doesn’t Drive Sales: RainmakerForce Sales Technology AI Revolutionizes Forecast Management And Revenue Recovery

Contact Centre Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Impact the Brand Experience

While customer experience continues to be the top priority for businesses, a new report announced, “The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era,” reveals that 56 percent of contact centre employees cite complex customer problems as their top challenge. A full 60 percent admit their company has left them ill-equipped to handle these problems, leaving agents stressed and unengaged. Continue reading Contact Centre Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Impact the Brand Experience