Five9, a leading provider of cloud software for the enterprise contact center market, announced that a rapidly-growing national real estate management company has selected a Five9 contact center cloud solution to support its expansion throughout the U.S. Continue reading National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
Monthly Archives: November 2017
SapientRazorfish Named a Leader Among Digital Experience Service Providers by Independent Research Firm
SapientRazorfish, part of Publicis.Sapient, announced that it has been named a Leader in The Forrester Wave™: Digital Experience Service Providers, Q4 2017. SapientRazorfish was among the select companies that Forrester invited to participate in its evaluation. Continue reading SapientRazorfish Named a Leader Among Digital Experience Service Providers by Independent Research Firm
ICON Develops a Chatbot Powered by Artificial Intelligence
With its vast knowledge of the AI sector, ICON has successfully developed a chatbot platform called ebo. ebo disrupts the costly, legacy-approach to customer service interactions in which humans are tasked to answer repetitive questions. Continue reading ICON Develops a Chatbot Powered by Artificial Intelligence
Sluggish speeds show UK’s e-retailers are unprepared for seasonal splurge
A study of the UK’s leading e-retailers has revealed that poor page speeds are putting their Black Friday and Christmas sales at risk. The research, carried out by leading ecommerce and digital agency Visualsoft, found that 54% of leading e-retailers page speeds rated as ‘poor’, taking over nine seconds to load, and 32% only rated as fair, taking between six to eight seconds to load. Continue reading Sluggish speeds show UK’s e-retailers are unprepared for seasonal splurge
NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 Tech of the Year Award, for Most Innovative Tech Firm. Continue reading NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
Plum Voice Joins NICE inContact DEVone Program to Provide Advanced IVR Technology to Contact Centers via CXexchange Marketplace
NICE inContact announced that Plum Voice has joined the DEVone developer program and provides cloud integrated voice response (IVR)-extended capabilities on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform. Continue reading Plum Voice Joins NICE inContact DEVone Program to Provide Advanced IVR Technology to Contact Centers via CXexchange Marketplace