Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement

Columbia Sportswear Co., a leading innovator in the active outdoor apparel, footwear, accessories and equipment industries, and Microsoft Corp. have announced plans to collaborate on enhancing Columbia Sportswear’s global consumer experience and drive its digital transformation using intelligent cloud technology. Continue reading Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement

Telstra Delivers Personalized Customer Experience With Splunk

Splunk, first in delivering “aha” moments from machine data, is pleased to acknowledge that its customer Telstra is embracing the Splunk® platform to gain more insights into its business. Telstra uses various Splunk products to deliver operational information to support and strengthen its focus on customer experience. Continue reading Telstra Delivers Personalized Customer Experience With Splunk

Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution to Help SMB Credit and Collections Clients Remain Compliant

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Provana, a leading provider of business process, compliance, and performance analytics services will combine the CallMiner Eureka speech analytics platform with its Call Monitoring team to provide a full-service performance and compliance solution to its over 300 credit and collections clients. Continue reading Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution to Help SMB Credit and Collections Clients Remain Compliant

Avaya acquires Spoken Communications, a leading Contact Centre as a Service provider

Avaya, a leading global business communications company, today announced that it has signed a definitive agreement to acquire Spoken Communications, a leading innovator in Contact Centre as a Service (CCaaS) solutions for enterprise customers and a provider of transformative real-time customer experience management applications built on conversational artificial intelligence. Continue reading Avaya acquires Spoken Communications, a leading Contact Centre as a Service provider

Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Centre Solution

RingCentral announced that Porch, a data-driven home services company providing homeowners with personalized assistance and fulfillment of home projects, has selected RingCentral for its integrated cloud communications and contact centre solution. Moving away from legacy PBX and call centre systems, Porch has realized a dramatic increase in customer call satisfaction and significant cost savings within just two months. Continue reading Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Centre Solution

Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience

NICE inContact, a NICE business announced that Lightico now provides its Sales Impact Platform, a real-time mobile collaboration application, on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Continue reading Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience

Mitel Outlines Integrated Portfolio for North America

Mitel® announced its rebranded and integrated portfolio of cloud and on-site solutions for the North American market. The announcement, coming only one quarter after the company’s acquisition of ShoreTel, offers a broad portfolio designed to provide customers maximum choice and flexibility to deliver the best path to the cloud—when and how customers choose to move. Continue reading Mitel Outlines Integrated Portfolio for North America

Feenstra Powers Up Customer Experience with storm®

The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a new deal with KPN and Content Guru to deliver an omni-channel storm® cloud contact centre solution. The storm deployment forms part of Feenstra’s strategy to deliver excellent customer experience across all channels and to improve efficiency within the organisation. Continue reading Feenstra Powers Up Customer Experience with storm®

How storm Helps G4S Netherlands to Streamline Customer Experience

Content Guru BV, along with development partner KPN, has deployed a storm® cloud contact centre solution for leading integrated security provider, G4S, in the Netherlands. The service enables the Cash and Secure Solutions arm of G4S in the Netherlands to efficiently streamline high levels of incoming customer contact, improving its customer service and internal collaboration. Continue reading How storm Helps G4S Netherlands to Streamline Customer Experience

Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1

Enghouse Interactive introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact centre platform. At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive’s visual, contextual interface for contact centre agents. Continue reading Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1