Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D

Ribbon Communications, a global leader in secure and intelligent cloud communications, announced that it has appointed veteran industry leader Tony Scarfo as Executive Vice President of Products and Research & Development (R&D), responsible for the company’s Product Lifecycle Management and solutions roadmap strategy. Continue reading Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D

Empirix OneSight Solution Boasts DevConnect Certification

Empirix, the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect certification. This certification is available for its IT service management (ITSM) platform, OneSight, to monitor the Avaya Aura® platform. Continue reading Empirix OneSight Solution Boasts DevConnect Certification

Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN

Connect Managed Services announces the completion of two significant acquisitions. The first is CoolHarbour, a specialist customer engagement and unified communications consultancy and systems integrator and the second being the assets and technical teams of US based, UVN. Financials of the deals have not been disclosed. Connect Managed Services is backed by, mid-market private equity investor, LDC. Continue reading Connect Managed Services acquires Amazon Connect provider CoolHarbour and the assets of US based UVN

AVAYA AVA Brings AI to Life for a Better Customer Experience

Avaya announced advancements in delivering and integrating AI technologies into contact centres to improve the customer experience. Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and messaging platforms. Avaya Ava is a cloud, messaging-agnostic solution that offers new AI capabilities for social messaging integration and automation of digital interactions. Continue reading AVAYA AVA Brings AI to Life for a Better Customer Experience

Avaya Announces UC Experience Everywhere with New Collaboration and Desktop Offerings

Avaya announced that more end users can realise the benefits of true unified communications, now enabled by compelling enhancements to its signature user experience, Avaya Equinox®. Already known for creating seamless communication experiences across applications, browsers, and the devices people use every day in and out of the enterprise, Avaya Equinox delivers new features and capabilities for team collaboration and conferencing. Continue reading Avaya Announces UC Experience Everywhere with New Collaboration and Desktop Offerings