Freshworks Named In Gartner Peer Insights Customers’ Choice For IT Service Management Tools 2018

Freshworks, the leading provider of cloud-based business software announced that the company has been named as one of Gartner Peer Insights Customers’ Choice for IT Service Management Tools in 2018. This is based on reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017.

Freshworks has received more than 120 reviews and ratings from Freshservice users through the Peer Insights portal, with an average rating of 4.4 out of 5.0, where a score of 5.0 is completely satisfied. The majority of those that provided ratings selected Freshservice as they were seeking to create internal/operational efficiencies (108 ratings) and improve customer relations/service (105 ratings).

In the ratings, the majority of those that provided their feedback listed that Freshservice was chosen for its product functionality and performance (107 reviewers), followed by the overall cost (86 reviewers) and for its strong customer focus (53 reviewers).

“We are extremely pleased to have been named Customer’s Choice for IT Service Management Tools for 2018. Our mission is to enable our customers to provide great IT support and Service management to their organisations. And we do this by focusing on building a strong product that’s easy-to-use with transparent, no-frills pricing and providing great follow-on support to our customers. So, to be a customer choice on Gartner Peer Insights for these very reasons is great validation for us and a reflection of the value we deliver to our 18000+ customers world-wide.” commented Venkat Balasubramanian, BU Head of Freshservice, Freshworks.

Amongst the feedback entered into Peer Insights, the following reviews have been provided:

“Amazing customer service and technical support. Great sales team to help identify the right product.”

“Single sign-on integration works great, views are highly customizable, asset management is simple with the probe application, reports look very good and are easy to manipulate, easy-to-build solutions knowledge base.”

“Fantastic product, and great support channel.”

All product review quotes and ratings information are taken from the Gartner Peer Insight webpage for Freshworks here: The official page for the Customers’ Choice IT Service Management Tools 2018 is

About Gartner Peer Insights Customers’ Choice

Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.

About Freshworks

Freshworks Inc., is the leading provider of cloud-based customer engagement software.

Freshworks products make it easy for teams to collaborate with each other and help provide their customers with the best experience possible. Freshworks’ suite of products includes Freshdesk (customer support helpdesk), Freshservice (ITSM tool), Freshsales (Sales CRM software), Freshcaller (call center software), Freshchat (customer messaging software), Freshteam (applicant tracking software) and Freshmarketer (conversion optimization suite).

Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company’s suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.