Jacada announced that it has signed a material deal with a leading global insurance and financial services provider to implement Jacada’s Visual IVR solution for its Canadian operation in multiple lines of business. Continue reading Jacada Visual IVR Chosen by Leading Global Insurance and Financial Services Provider for its Canadian Operation
Monthly Archives: April 2018
Stefanini Invests in One of the Most Complete Cognitive Intelligence Platforms on the Market
Artificial intelligence and machine-learning technology were present at several panels during the world’s largest innovation and creativity event, SXSW, held in Austin, Texas in March. Stefanini—a $1B global IT provider—was present at the event, and reinforced its position that AI will play a key part in improving customer service in the coming years. Continue reading Stefanini Invests in One of the Most Complete Cognitive Intelligence Platforms on the Market
Altitude Announces Strong Momentum in New Partner Program
Altitude Software announced that the company continues to see strong momentum across its new Partner Network Program. Since its launch in March 2017, more than 25 partners with strong presence in their markets, have joined the Altitude Partner Network. Continue reading Altitude Announces Strong Momentum in New Partner Program
Becky Carr Joins Avaya as Global Marketing Leader
Avaya announced that Becky Carr has joined the company as Head of Global Marketing. In this role, she will be responsible for leading a worldwide marketing strategy to engage and attract customers, and ensure broad worldwide awareness of Avaya’s industry-leading unified communications and contact center solutions and services. Continue reading Becky Carr Joins Avaya as Global Marketing Leader
Has Intelligent Assistance Entered the Trough of Disillusionment?
A few weeks ago, Gartner revealed a pretty stunning prediction: by 2020, 40% of bots and virtual assistants launched in 2018 will have been abandoned. This development was actually pretty predictable. Core technologies to build intelligent assistants have matured rapidly and are widely available. Continue reading Has Intelligent Assistance Entered the Trough of Disillusionment?
The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr
In an increasingly connected and social media dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful business. Continue reading The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr