TechSee, the category leader in Intelligent Visual Support, announced the completion of a successful partnership program with Orange Spain, the leading telecom network operator in Spain. Orange Spain contracted with TechSee to meet the growing demand for its newly launched smart home and fiber-to-the-home (FTTH) services, as well as for its quadruple play services. Continue reading TechSee’s visual support enhances customer satisfaction at Orange Spain
Monthly Archives: April 2018
Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM
Consilium Software, a Cisco Preferred Solution Partner, has announced Consilium UniRSM™ as a SolutionsPlus replacement of the end-of-sale Cisco Remote Silent Monitoring (RSM) product. Consilium UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce for ordering from the Cisco Global Price List (GPL.) Continue reading Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM
TaskUs Appoints Company’s First Chief Customer Officer
TaskUs, a leader in customer experience for hyper-growth technology companies, is delivering on its customer-first promise with the appointment of Jarrod Johnson to the newly created position of Chief Customer Officer. Johnson will lead the company’s client facing functions to ensure it provides an innovative and differentiated end-to-end customer experience. Continue reading TaskUs Appoints Company’s First Chief Customer Officer
Messaging is Leading Contact Centre Investments in 2018, Finds Research Survey by Sparkcentral
Sparkcentral, the leading digital customer service and engagement platform, announced its new report highlighting digital-first customer service in contact centers. The report, entitled, “The State of Digital Customer Service in 2018” describes the current adoption trends, challenges and opportunities cited by over 200 enterprise contact center leaders surveyed by Sparkcentral. Continue reading Messaging is Leading Contact Centre Investments in 2018, Finds Research Survey by Sparkcentral
Temasys Communications and Appian Partner to Power Real-Time Communications in the Contact Centre
Temasys Communications announced that Appian has integrated with the Temasys Skylink technology, enabling real-time communications, including chat and co-browsing, in Appian’s new Intelligent Contact Center (ICC) Platform. Continue reading Temasys Communications and Appian Partner to Power Real-Time Communications in the Contact Centre
Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards
Pegasystems announced it has been named a leader in customer case management in CRM Magazine’s 2018 CRM Service Awards. This is the second consecutive year CRM Magazine has recognized Pega after naming the company as the “one to watch” in the same category in 2017. Continue reading Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards