[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that the company’s flagship product [24]7 AIVA now extends its conversational and transactional capabilities to support Amazon Alexa and Google Assistant. This new capability is part of the [24]7.ai Spring 2018 Release. Continue reading [24]7.ai Brings Conversational Chatbots to Amazon Alexa and Google Assistant
Monthly Archives: May 2018
Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR in Aspect CXP 18
Aspect Software announced the release of Aspect CXP 18. The latest iteration of CXP includes enhanced features for chatbot developers that make it easier for companies to meet the consumer demand for sophisticated digital self-service. Continue reading Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR in Aspect CXP 18
Webhelp reinforces its best-in-class nearshore portfolio
Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Continue reading Webhelp reinforces its best-in-class nearshore portfolio
More than half of Brits in financial trouble feel they cannot ask for help
More than half (52%) of people feel there is a negative stigma attached to asking for help if they fall into debt, according to new research. The study, completed by outsourced customer contact specialist Echo Managed Services, surveyed 1,000 UK residents on their experiences, knowledge and attitudes to household arrears. Continue reading More than half of Brits in financial trouble feel they cannot ask for help
Interactions Extends Privacy and Security With Release of A First-of-its-Kind GDPR API
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer engagement announced the release of the company’s GDPR API. The API gives Interactions clients the means to process requests from customers who reside in the European Economic Area (EEA), as outlined by the General Data Protection Regulation (GDPR), an EU data protection and privacy law. Continue reading Interactions Extends Privacy and Security With Release of A First-of-its-Kind GDPR API
Aircall Secures $29 Million to Reinvent the Business Phone
Aircall, the leading cloud-based phone system, has raised $29 million in Series B funding, led by UK investor Draper Esprit, with participation from Balderton Capital, NextWorld Capital, eFounders and Newfund, bringing total funding to $40.5 million to-date. Aircall will use the new funds to accelerate the buildout of its platform, including seamless integrations into all the software tools used by modern businesses. Continue reading Aircall Secures $29 Million to Reinvent the Business Phone