Unify Named a Leader in Aragon Research GlobeTM for Mobile Collaboration, 2018

Unify, the Atos brand for collaboration solutions, has been positioned by Aragon Research, Inc. in the Leader section of the Globe for Mobile Collaboration, 2018[1]. Circuit, Unify’s cloud-based collaboration solution and a key component of the Atos Digital Workplace, was noted for its breadth of features, consistent user interface and cloud deployment capabilities. Continue reading Unify Named a Leader in Aragon Research GlobeTM for Mobile Collaboration, 2018

Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service

Joshua March, CEO and Founder of the leading Social Messaging platform for customer care, Conversocial, released his debut book Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence. The social customer care expert offers brands an insider’s guide to bringing customer service into the social, mobile age. Continue reading Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service

Persado’s AI Platform Powers Increased Customer Engagement for Caesars Entertainment on Salesforce Marketing Cloud

Persado, the leading provider of AI-generated marketing language, announced that fifty customers, including Caesars Entertainment, are leveraging its AI platform through a one-of-a-kind integration with Salesforce. The seamless integration with Salesforce Marketing Cloud allows customers to create personalized, emotionally targeted language and content that increases customer engagement and conversions. Continue reading Persado’s AI Platform Powers Increased Customer Engagement for Caesars Entertainment on Salesforce Marketing Cloud

Zendesk Launches Omnichannel Suite for an Integrated Customer Experience

Zendesk, the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. Continue reading Zendesk Launches Omnichannel Suite for an Integrated Customer Experience

Lufthansa Group chooses CGI as strategic partner for infrastructure and digital transformation services

CGI and Lufthansa Group, Germany’s largest airlines, have entered into a five-year strategic partnership for the delivery of infrastructure and digitalization services. As part of Lufthansa’s multi-provider strategy, CGI will manage the company’s traditional infrastructure functions, such as its data center operations and workplace/network services, as well as assist the company in implementing its digitalization strategy. Continue reading Lufthansa Group chooses CGI as strategic partner for infrastructure and digital transformation services

Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, was recently recognized as Customer Care Partner of the Year for the US by Cisco during Cisco Collaboration Summit 2018. Continue reading Customer Experience Leader TTEC Receives Customer Care Partner of the Year Award from Cisco

Genesys Speeds and Simplifies Compliance with GDPR for PureCloud Customers Worldwide

Genesys® announced availability of a new API for its PureCloud® platform that facilitates compliance with the new European Union (EU) General Data Protection Regulation (GDPR). The API enables organizations using PureCloud to more efficiently process requests from their customers as required by GDPR, the EU data protection and privacy law that goes into effect on May 25. Continue reading Genesys Speeds and Simplifies Compliance with GDPR for PureCloud Customers Worldwide

Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide

Genesys® has been named a Leader in the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide1. For the tenth consecutive time, Gartner positioned Genesys furthest to the right overall on the completeness of vision axis. Continue reading Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide

GDPR and data lock-in: moving towards a more secure and transparent European Cloud market

The General Data Protection Regulation (GDPR) will officially come into force on May 25, 2018 for all countries in the European Union. This regulation focuses on individuals and acknowledges their right to data portability, data access and transparency in relation to the processing of their information. Continue reading GDPR and data lock-in: moving towards a more secure and transparent European Cloud market

Zest4 expands cloud communications portfolio with 8×8 partnership

Zest4 announced an agreement with 8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact centre solutions, to become a Service Provider Distributor for the UK market. This new relationship will enable Zest4’s channel partners to sell 8×8’s newly launched X Series, the next generation enterprise system of engagement and intelligence, to meet the cloud communications, collaboration and contact centre requirements of mid-market and enterprise companies, Continue reading Zest4 expands cloud communications portfolio with 8×8 partnership