Nissan Motor Co. Ltd., signed a memorandum of understanding (MoU) with the Government of Kerala to establish a new global centre for digital operations in India. Continue reading Nissan to launch its first global Digital Hub in India
Monthly Archives: June 2018
SYNNEX’ Concentrix Division Announces Acquisition of Convergys
SYNNEX Corporation and Convergys announced they have reached a definitive agreement in which SYNNEX would acquire Convergys, and integrate it with Concentrix, a wholly-owned subsidiary and top global provider of customer engagement CRM BPO services. The transaction is expected to close by the end of the 2018 calendar year, subject to the approval of shareholders of both companies, regulatory requirements, and customary closing conditions. Continue reading SYNNEX’ Concentrix Division Announces Acquisition of Convergys
Contact centres failing to engage and retain young Millennial and GenZ customer service agents
Young Millennial / GenZ Customer Service Agents (ages 18-24) could be the largest customer service agent demographic in the next several years but they could also be the least happy and most likely to leave their jobs, according to the 2nd annual Aspect Agent Experience Index survey, which surveyed US employees. Continue reading Contact centres failing to engage and retain young Millennial and GenZ customer service agents
Cyara Empowers Contact Centres to Deliver Personalized Customer Journeys
With its latest update, Cyara is taking aim at one of the biggest customer-service frustrations: the loss of data when customers move from self-service to agent-assisted service, or from one channel to another. To earn customer loyalty and satisfaction, leading global enterprises know they must deliver consistent and personalized customer experiences across all touchpoints and at each step of their customer’s journey. Continue reading Cyara Empowers Contact Centres to Deliver Personalized Customer Journeys
UW Credit Union Selects eGain AI for Member Service
eGain, the leading provider of cloud-based customer engagement solutions announced that UW Credit Union (headquartered in Madison, Wisconsin) has selected eGain’s AI knowledge solution for agents and customer self-service to enhance member experience. Continue reading UW Credit Union Selects eGain AI for Member Service
SYKES Strengthens Presence in India as Part of Strategic Growth Plan
SYKES, a leading provider of multichannel demand generation and global customer engagement services, has expanded its footprint with the launch of SYKES India’s latest customer experience centre at Mantri Cosmos Gachibowli, Hyderabad. This new site adds to two existing sites in India: one at Mindspace, Hyderabad and the other in Bengaluru. Continue reading SYKES Strengthens Presence in India as Part of Strategic Growth Plan