LivePerson, a leading provider of conversational commerce solutions announced the general availability (GA) of its new Conversation Builder technology, the world’s first all-in-one platform for building enterprise-scale chatbots. Conversation Builder is a dramatically faster way for brands to create conversational AI. Continue reading LivePerson releases world’s first collaborative AI technology, empowering all staff in an enterprise to assist technologists with bot building →

The leading robotic process automation (RPA) software company, UiPath, is blazing a path to an “automation first” era, closing its Series D investment round raising $568 million at a post-money valuation of $7 billion, led by Coatue and joined by Dragoneer, Wellington, Sands Capital, and funds and accounts advised by T. Rowe Price Associates, Inc. Accel, who led the Series A and Series B rounds, and CapitalG and Sequoia who led the Series C round, all participated in this round, as did other existing investors, including IVP and Madrona Venture Group. Continue reading UiPath Raises $568 Million Series D Funding Round →

Sangoma, a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions and the world’s largest provider of open source communications solutions announced the launch of the newest releases of its leading FreePBX and Asterisk software. Continue reading Sangoma Announces Launch of the Newest Releases of FreePBX and Asterisk →

TCN, Inc., a leading provider of cloud contact centre technology for enterprises, contact centres, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance, a new addition to TCN’s existing, robust Compliance Suite. Continue reading TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform →

Verint® announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact. Continue reading Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection →

Bicom Systems is rolling out new features in the latest version of gloCOM 5.3 which unveils major user experience improvements. Not only will users find the new GUI more appealing and useful, additional features will also simplify day-to-day activities. gloCOM 5.3 provides tools for users and supervisors to build a more robust communications environment. Continue reading New Features in gloCOM 5.3 Improve User Experience, Security, and GUI →

Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers launched Marchex Sales Rescue, a new AI-infused call monitoring, scoring and engagement solution. Continue reading Marchex Launches Real-Time Sales Rescue Solution for Businesses →

Today, out of 2000 work activities (across 800 professions), 45% could be automated. It is estimated that 60% of occupations could save up to 30% of their time with automation, and use that time instead to focus only on situations that require their expertise and intelligence. Continue reading Aivo Launches Integration with Zapier to Help Businesses Improve Workflow Efficiency and Automate Repetitive Processes →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is celebrating 30 years of delivering innovative products and services for the contact centre marketplace. Throughout the last three decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to one of the industry’s leading developers of contact centre solutions. Continue reading Noble Systems Celebrates 30 Years of Contact Centre Innovation →