LivePerson releases world’s first collaborative AI technology, empowering all staff in an enterprise to assist technologists with bot building

LivePerson, a leading provider of conversational commerce solutions announced the general availability (GA) of its new Conversation Builder technology, the world’s first all-in-one platform for building enterprise-scale chatbots. Conversation Builder is a dramatically faster way for brands to create conversational AI. Continue reading LivePerson releases world’s first collaborative AI technology, empowering all staff in an enterprise to assist technologists with bot building

eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference

eGain, the leading provider of digital-first, omnichannel customer engagement hubs, is offering free, working customer service chatbots at the eGain DX19 conference, being held on May 13, 2019. The conference, hosted at The Brewery in London, features at-scale success stories and expert sessions for transforming digital experiences (DX). Continue reading eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference

Tech Mahindra and UiPath Launch AI Driven End-to-End Automation Solution for Enterprises

Tech Mahindra Ltd., a leading provider of digital transformation, consulting and business reengineering services and solutions, and UiPath announced their first joint solution offering – an end-to-end cognitive operations automation solution, in the area of Service Desk Operations. This ready-to-use cognitive operations solutions will help to accelerate the automation journey of an enterprise. Continue reading Tech Mahindra and UiPath Launch AI Driven End-to-End Automation Solution for Enterprises

UiPath Raises $568 Million Series D Funding Round

The leading robotic process automation (RPA) software company, UiPath, is blazing a path to an “automation first” era, closing its Series D investment round raising $568 million at a post-money valuation of $7 billion, led by Coatue and joined by Dragoneer, Wellington, Sands Capital, and funds and accounts advised by T. Rowe Price Associates, Inc. Accel, who led the Series A and Series B rounds, and CapitalG and Sequoia who led the Series C round, all participated in this round, as did other existing investors, including IVP and Madrona Venture Group. Continue reading UiPath Raises $568 Million Series D Funding Round

TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform

TCN, Inc., a leading provider of cloud contact centre technology for enterprises, contact centres, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance, a new addition to TCN’s existing, robust Compliance Suite. Continue reading TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform

Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection

Verint® announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact. Continue reading Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection

New Features in gloCOM 5.3 Improve User Experience, Security, and GUI

Bicom Systems is rolling out new features in the latest version of gloCOM 5.3 which unveils major user experience improvements. Not only will users find the new GUI more appealing and useful, additional features will also simplify day-to-day activities. gloCOM 5.3 provides tools for users and supervisors to build a more robust communications environment. Continue reading New Features in gloCOM 5.3 Improve User Experience, Security, and GUI