LivePerson, a leading provider of conversational commerce solutions announced the general availability (GA) of its new Conversation Builder technology, the world’s first all-in-one platform for building enterprise-scale chatbots. Conversation Builder is a dramatically faster way for brands to create conversational AI. Continue reading LivePerson releases world’s first collaborative AI technology, empowering all staff in an enterprise to assist technologists with bot building
Monthly Archives: April 2019
eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference
eGain, the leading provider of digital-first, omnichannel customer engagement hubs, is offering free, working customer service chatbots at the eGain DX19 conference, being held on May 13, 2019. The conference, hosted at The Brewery in London, features at-scale success stories and expert sessions for transforming digital experiences (DX). Continue reading eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference
Tech Mahindra and UiPath Launch AI Driven End-to-End Automation Solution for Enterprises
Tech Mahindra Ltd., a leading provider of digital transformation, consulting and business reengineering services and solutions, and UiPath announced their first joint solution offering – an end-to-end cognitive operations automation solution, in the area of Service Desk Operations. This ready-to-use cognitive operations solutions will help to accelerate the automation journey of an enterprise. Continue reading Tech Mahindra and UiPath Launch AI Driven End-to-End Automation Solution for Enterprises
UiPath Raises $568 Million Series D Funding Round
The leading robotic process automation (RPA) software company, UiPath, is blazing a path to an “automation first” era, closing its Series D investment round raising $568 million at a post-money valuation of $7 billion, led by Coatue and joined by Dragoneer, Wellington, Sands Capital, and funds and accounts advised by T. Rowe Price Associates, Inc. Accel, who led the Series A and Series B rounds, and CapitalG and Sequoia who led the Series C round, all participated in this round, as did other existing investors, including IVP and Madrona Venture Group. Continue reading UiPath Raises $568 Million Series D Funding Round
Sangoma Announces Launch of the Newest Releases of FreePBX and Asterisk
Sangoma, a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions and the world’s largest provider of open source communications solutions announced the launch of the newest releases of its leading FreePBX and Asterisk software. Continue reading Sangoma Announces Launch of the Newest Releases of FreePBX and Asterisk
Evolving employee engagement with Workforce Management (WFM)
From experience Teleopti believes successful companies start with inspired people and here CEO, Olle Dűring outlines 7 winning strategies to make your organization a great place to work… Continue reading Evolving employee engagement with Workforce Management (WFM)
TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform
TCN, Inc., a leading provider of cloud contact centre technology for enterprises, contact centres, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance, a new addition to TCN’s existing, robust Compliance Suite. Continue reading TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform
Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection
Verint® announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact. Continue reading Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection
New Features in gloCOM 5.3 Improve User Experience, Security, and GUI
Bicom Systems is rolling out new features in the latest version of gloCOM 5.3 which unveils major user experience improvements. Not only will users find the new GUI more appealing and useful, additional features will also simplify day-to-day activities. gloCOM 5.3 provides tools for users and supervisors to build a more robust communications environment. Continue reading New Features in gloCOM 5.3 Improve User Experience, Security, and GUI
Marchex Launches Real-Time Sales Rescue Solution for Businesses
Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers launched Marchex Sales Rescue, a new AI-infused call monitoring, scoring and engagement solution. Continue reading Marchex Launches Real-Time Sales Rescue Solution for Businesses
IBM Services Signs Agreement with Lenovo Data Center Group
IBM announced that it will support the customer experience of Lenovo’s Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide. The multi-year agreement continues to build on the IBM-Lenovo relationship that began in 2005. Continue reading IBM Services Signs Agreement with Lenovo Data Center Group
NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award
NICE announced that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, integrated media company TMC. ESP is NICE’s cutting-edge offering for intelligent, accurate long-term workforce planning that helps contact centres develop better staffing strategies, manage outlays and improve customer service. Continue reading NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award
Aivo Launches Integration with Zapier to Help Businesses Improve Workflow Efficiency and Automate Repetitive Processes
Today, out of 2000 work activities (across 800 professions), 45% could be automated. It is estimated that 60% of occupations could save up to 30% of their time with automation, and use that time instead to focus only on situations that require their expertise and intelligence. Continue reading Aivo Launches Integration with Zapier to Help Businesses Improve Workflow Efficiency and Automate Repetitive Processes
Noble Systems Celebrates 30 Years of Contact Centre Innovation
Noble Systems, a global leader in omnichannel contact centre technology solutions, is celebrating 30 years of delivering innovative products and services for the contact centre marketplace. Throughout the last three decades, Noble Systems has achieved a number of milestones, growing from a start-up technology provider to one of the industry’s leading developers of contact centre solutions. Continue reading Noble Systems Celebrates 30 Years of Contact Centre Innovation
IP Telecom Partners with Key IVR in £250,000 Deal
IP Telecom, continuing with its ethos of innovative, strategic partnerships have teamed up with Key IVR to develop a solution that facilitates payment processing in a cloud-based telephony environment; IP Telecom’s new feature in partnership with Key IVR allows businesses to set up an out of hours automated payment that is PCI-compliant. Continue reading IP Telecom Partners with Key IVR in £250,000 Deal