TCN, Inc., a leading provider of cloud contact centre technology for enterprises, contact centres, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance, a new addition to TCN’s existing, robust Compliance Suite. Continue reading TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform
Monthly Archives: April 2019
Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection
Verint® announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact. Continue reading Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection
New Features in gloCOM 5.3 Improve User Experience, Security, and GUI
Bicom Systems is rolling out new features in the latest version of gloCOM 5.3 which unveils major user experience improvements. Not only will users find the new GUI more appealing and useful, additional features will also simplify day-to-day activities. gloCOM 5.3 provides tools for users and supervisors to build a more robust communications environment. Continue reading New Features in gloCOM 5.3 Improve User Experience, Security, and GUI
Marchex Launches Real-Time Sales Rescue Solution for Businesses
Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers launched Marchex Sales Rescue, a new AI-infused call monitoring, scoring and engagement solution. Continue reading Marchex Launches Real-Time Sales Rescue Solution for Businesses
IBM Services Signs Agreement with Lenovo Data Center Group
IBM announced that it will support the customer experience of Lenovo’s Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide. The multi-year agreement continues to build on the IBM-Lenovo relationship that began in 2005. Continue reading IBM Services Signs Agreement with Lenovo Data Center Group
NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award
NICE announced that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, integrated media company TMC. ESP is NICE’s cutting-edge offering for intelligent, accurate long-term workforce planning that helps contact centres develop better staffing strategies, manage outlays and improve customer service. Continue reading NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award