Sinch, a global leader in cloud communications for mobile customer engagement announced a partnership agreement with WIT Software to speed up the global uptake of next generation messaging through RCS. Sinch will deploy WIT technology as a part of its RCS-as-a-Service offering to mobile operators who look for a nimble but scalable solution to roll-out RCS to their subscribers and enterprise customers. Continue reading Sinch and WIT Software sign RCS partnership agreement
Daily Archives: April 9, 2019
RingCentral Engage Digital Integrates with Google Dialogflow to Enhance Customer Engagement
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions announced the integration of RingCentral Engage Digital™, a digital customer engagement platform, with Google Dialogflow, a machine learning development suite for conversational interface to connect customers to businesses. Continue reading RingCentral Engage Digital Integrates with Google Dialogflow to Enhance Customer Engagement
World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box
Box, Inc., a leader in cloud content management announced that World Fuel Services, a leader in the energy industry, selected Box to be the content layer for its IT infrastructure of best-of-breed cloud applications, centralize content management across its global workforce, and reimagine customer engagement models and digital business processes. Continue reading World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box
Serenova Accelerates Partner Program with Brandon Knight Named SVP of Channel Sales
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider, has named Brandon Knight to the role of Senior Vice President of Channel Sales. Knight will provide the strategic direction for Serenova’s channel partners around the world, focusing primarily on engaging current partners to continue to drive the adoption of Serenova’s innovative contact centre solutions. Continue reading Serenova Accelerates Partner Program with Brandon Knight Named SVP of Channel Sales
Bright Pattern Announces Partnership with PTP to Power Digital Transformation for Contact Centres
Bright Pattern, the leading innovator in enterprise contact centre software announces its partnership with PTP, a leading Customer Experience (CX) professional services firm to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with PTP professional services provide the most innovative and effortless omnichannel solution to midsize and enterprise companies. Continue reading Bright Pattern Announces Partnership with PTP to Power Digital Transformation for Contact Centres