The trend towards flexible workforces has exaggerated the complexity of running a modern contact centre. Make simplicity a top priority. That’s the verdict of Ross Daniels at Calabrio who shares a 5-point strategy to kickstart your journey towards simplification… Continue reading Why simplicity in contact centres matters in an era of complexity
Daily Archives: August 5, 2021
Eastern Europe’s Largest Developer Conference Infobip Shift ‘21 Celebrates Jubilee Year
Global communications company Infobip has unveiled plans for the newly rebranded Infobip Shift Conference. Now in its tenth year, the developer conference will be held from September 7- 8, and is expected to welcome over 3,000 people in what the organisers believe will be one of the largest development events in Europe in 2021. Continue reading Eastern Europe’s Largest Developer Conference Infobip Shift ‘21 Celebrates Jubilee Year
Total Economic Impact Study Finds Kustomer’s CX Platform Produces More than 400% ROI
Kustomer, an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). Continue reading Total Economic Impact Study Finds Kustomer’s CX Platform Produces More than 400% ROI
LiveVox’s Next-Gen Contact Center Platform Delivers 229% ROI According to Total Economic Impact Study
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has released the results of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of LiveVox. Continue reading LiveVox’s Next-Gen Contact Center Platform Delivers 229% ROI According to Total Economic Impact Study
SPLICE Software Releases Rebranded Survey Platform
SPLICE Software, (SPLICE), a customer engagement company specializing in automated communication workflows and digital communications today announced the launch and rebranding of their longstanding survey program. Continue reading SPLICE Software Releases Rebranded Survey Platform
Ytel Announces the first of its kind CPaaS Workflow Software to Compliment its Platform APIs
Ytel, Inc. is a leading Communications Platform-as-s-Service (CPaaS) software company that drives client business engagement with their customers, prospects, employees and vendors using multi-channel communications consisting of voice, texts, email and other communications methods. Continue reading Ytel Announces the first of its kind CPaaS Workflow Software to Compliment its Platform APIs