NICE announced the launch of CXone SmartAssist powered by Amelia, the industry’s leading Conversational AI solution for customer service, to improve conversations across the customer experience (CX) journey. Pairing NICE CXone’s advanced analytical capabilities, and extensive data and knowledge, with Amelia’s Conversational AI technology will allow organisations to build and deploy smarter, more effective intelligent self-service, with full flexibility, scalability and rapid innovations. Continue reading NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist →

Cisco has announced Vidcast, an asynchronous video messaging solution, that gives users the freedom to maintain their own schedule while ensuring effective communication and collaboration continues across the whole team. Continue reading Cisco Unveils Vidcast, an Asynchronous Video Solution, to Increase Productivity and Provide Flexibility in the Workday →

LogMeIn, Inc. a leading provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, announced a brand-new administrative portal for its Unified Communications & Collaboration (UCC) product, GoToConnect. The new admin centre will give IT better visibility, simplicity, and customisation, while adding new features and the ability to pre-emptively address issues with a new system health dashboard. Continue reading LogMeIn Announces New GoToConnect Admin Centre →

WorkJam, the leading Digital Workplace for organizations with frontline employees, announced $35 million in growth financing from Silver Lake Waterman. The investment is intended to support the company’s continued growth and strengthen WorkJam’s position across the over 2 billion frontline worker market — a market that has been underserved and underpenetrated with collaborative tools to orchestrate the workforce. Continue reading WorkJam Announces $35 Million Growth Financing from Silver Lake Waterman →