Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger

Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, announced that the required waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976 (HSR Act) regarding the all-cash acquisition by Sitel Group® expired at 11:59 PM ET on August 9, 2021. Continue reading Sykes Enterprises, Incorporated Provides a Regulatory Update on the Merger

PCI Pal® signed-up to reduce payment security risk for Essex County Council

PCI Pal, the global provider of cloud-based secure payment solutions, has confirmed that it has been selected by Essex County Council, to manage the security of the organisation’s telephone-based payment transactions by reducing the need for any sensitive payment card information to be entered from within the Council’s IT infrastructure. Continue reading PCI Pal® signed-up to reduce payment security risk for Essex County Council

Dynamic Yield Launches Experience Email, a Unified Personalization Solution for Creating Individualized Emails

Dynamic Yield, the Experience Optimization platform, announced the launch of “Experience Email” – a unified personalization solution allowing marketers to create fully individualized emails that maximize customer loyalty and revenue using AI and predictive algorithms. Continue reading Dynamic Yield Launches Experience Email, a Unified Personalization Solution for Creating Individualized Emails

New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent

Genesys®, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys Cloud CX™ platform that make artificial intelligence (AI) more accessible, allowing businesses to easily automate and scale within minutes — without IT support. Continue reading New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent