Verint® announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-leading conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice. Continue reading Verint Announces Acquisition of Conversocial
Daily Archives: August 10, 2021
Avaya Acquires Contact Center Developer CTIntegrations
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has acquired CTIntegrations, a specialized contact centre software development and system integration company based in Austin, Texas. Continue reading Avaya Acquires Contact Center Developer CTIntegrations
LivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions
LivePerson, a global leader in conversational AI, announced the launch of Conversational Marketplaces, a seamless way for B2B and B2C marketplace operators to fully integrate messaging and conversational AI, delivering better results for both merchants and shoppers. Continue reading LivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions
NICE CXone Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service For 7th Consecutive Year
NICE announced that Gartner has recognized NICE CXone as a Leader in the just-released 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. CXone placed the highest overall for its Completeness of Vision in the Leaders quadrant. Continue reading NICE CXone Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service For 7th Consecutive Year
Emplifi Social Marketing Cloud Named A Strong Performer in Social Suites, Q3 2021 Report by Independent Research Firm
Emplifi, the leading unified customer experience platform, announced its Emplifi Social Marketing Cloud has been named a Strong Performer in The Forrester Wave™ Social Suites, Q3 2021 report. Continue reading Emplifi Social Marketing Cloud Named A Strong Performer in Social Suites, Q3 2021 Report by Independent Research Firm
Content Guru Announces Release of Cutting-Edge Updates to Recording Solution
Leading cloud communications technology provider, Content Guru, has announced the release of several innovative updates to its best-in-class media recording solution, storm® RECORDERTM. Continue reading Content Guru Announces Release of Cutting-Edge Updates to Recording Solution