Qualtrics, the world’s #1 Experience Management (XM) provider and creator of the XM category, announced that it has entered into a definitive agreement to acquire Clarabridge, the leader in omnichannel conversational analytics, in a stock transaction valued at $1.125 billion. Continue reading Qualtrics Announces Definitive Agreement to Acquire Clarabridge
Daily Archives: August 2, 2021
Capita signs contract with HMRC to provide contact centre analytics
Capita announces it has signed a new contract with Her Majesty’s Revenue and Customs (HMRC) to provide voice analytics and quality management services for HMRC to use in its contact centres. Continue reading Capita signs contract with HMRC to provide contact centre analytics
NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations
NICE unveiled its CXone Summer 2021 release, designed to elevate brand experiences across the customer lifecycle and drive digitally fluent customer and employee experiences. With smart digital self-service capabilities, businesses of any size are empowered to provide customers with the answers they seek at the start of their journey – from the initial web search, across any channel. Continue reading NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations
DRUID AI and Service Centrix announce their new partnership
DRUID, a worldwide leader in conversational AI technology for enterprise productivity, and Service Centrix, a consulting company among the leading RPA implementation providers for the CEE region, are pleased to announce they have entered a strategic partnership focused on empowering businesses to focus on the key drivers by enabling seamless IT processes throughout the organization and providing conversational solutions to various business challenges. Continue reading DRUID AI and Service Centrix announce their new partnership
MoEngage Raises $32.5M for Its Customer Engagement Platform
MoEngage, the leading Insights-led customer engagement platform, announced a fresh fundraise of $32.5M USD led by Multiples Alternate Asset Management, with participation from their current investors, Eight Roads Ventures, F-Prime Capital and Matrix Partners. Continue reading MoEngage Raises $32.5M for Its Customer Engagement Platform
Coca-Cola Europacific Partners Indonesia Taps 8×8 CPaaS to Enhance Mobile Experience for B2B Customers in Indonesia
8×8, a leading integrated cloud communications platform, announced that Coca-Cola Europacific Partners (CCEP) Indonesia is using the 8×8 CPaaS SMS API to provide distributors and retailers with a secure mobile experience for managing orders and deliveries. Continue reading Coca-Cola Europacific Partners Indonesia Taps 8×8 CPaaS to Enhance Mobile Experience for B2B Customers in Indonesia