Hootsuite announced its acquisition of Heyday, a Montreal-based conversational AI platform that enables brands to deliver personalized customer experiences through 1:1 messaging conversations. Commerce is rapidly moving onto social and messaging platforms. Continue reading Hootsuite Acquires Conversational AI Leader Heyday
Daily Archives: August 3, 2021
Ventrica appoint Will Marsden as Commercial Director
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Will Marsden as Commercial Director. Will joins the company to support its continued growth trajectory and expansion plans, further cementing its reputation as the ‘go to’ partner of choice for prestigious brands requiring higher levels of personalisation and digital engagement with their customers. Continue reading Ventrica appoint Will Marsden as Commercial Director
Marston’s Grows On-Site Searches 260% and Click-Throughs 330% with Yext Answers
Yext, Inc., the AI Search Company, and beloved pub brand Marston’s announced the results of their collaboration, which saw it integrate the Yext Answers Platform to help keep customers informed during the COVID-19 pandemic and manage online reviews. Continue reading Marston’s Grows On-Site Searches 260% and Click-Throughs 330% with Yext Answers
Ada Launches Smart Search to Enable Consistent and Holistic CX Across All Brand Interactions
Ada, the leader in Automated Customer Experience (ACX®), announced Smart Search, a no-code capability that integrates with existing knowledge base content that enables enterprises to launch an automation-first strategy and a unified customer experience (CX) in just days. Continue reading Ada Launches Smart Search to Enable Consistent and Holistic CX Across All Brand Interactions
Artificial Solutions to deliver Conversational AI service to A1 Bulgaria
Artificial Solutions®, the leading specialist in Conversational AI (CAI) for the enterprise, announced that A1 Bulgaria has signed a new contract for the Bulgarian market together with Artificial Solutions and its partner Microsoft. Continue reading Artificial Solutions to deliver Conversational AI service to A1 Bulgaria
Nasstar completes acquisition of KCOM National ICT services business
Nasstar has announced it has completed the acquisition of KCOM National. The acquisition makes Nasstar one of the largest independent providers of managed services in the UK with over 1,200 employees. The existing KCOM National ICT services business will fall under the Nasstar brand within three months. Continue reading Nasstar completes acquisition of KCOM National ICT services business