8×8, a leading integrated cloud communications platform provider, announced that the Office of Public Works (OPW) in Ireland has implemented 8×8 XCaaS (Experience Communications as a Service), an integrated contact centre, voice, video meetings, and chat solution, to enable its digital and technology strategy. Continue reading The Office Of Public Works in Ireland Enhances Digital and Technology Strategy with 8×8 XCaaS
Monthly Archives: July 2021
Webhelp named a global CX leader by Everest Group
Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized again as a Leader in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. The organization ranked strongly in terms of completeness of vision and capability, making significant progress in market impact. Continue reading Webhelp named a global CX leader by Everest Group
Forsta and Watermelon Announce Partnership
Forsta, the world’s leading Customer Experience and Research Technology company, and Watermelon, the Customer Experience (CX) and Insight Specialists, have announced a global partnership. Continue reading Forsta and Watermelon Announce Partnership
LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth
LivePerson, the global leader in conversational AI, announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale LivePerson’s field strategy and operations as the company enters its next stage of growth and expands its mission of bringing trusted conversational AI to the world’s top brands. Continue reading LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth
Artificial Solutions to deliver Conversational AI service to A1 Bulgaria
Artificial Solutions®, the leading specialist in Conversational AI (CAI) for the enterprise, announced that A1 Bulgaria has signed a new contract for the Bulgarian market together with Artificial Solutions and its partner Microsoft. Continue reading Artificial Solutions to deliver Conversational AI service to A1 Bulgaria
Kasisto Announces Series C Funding
Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, announced the close of its $15.5 million Series C funding round. The round was co-led by new investors Naples Technology Vendors (NTV) and NCR Corporation with continued participation from Kasisto’s current investors, bringing the company’s total funding to date to $67 million by its industry leading group of investors. Continue reading Kasisto Announces Series C Funding