The Office Of Public Works in Ireland Enhances Digital and Technology Strategy with 8×8 XCaaS

8×8, a leading integrated cloud communications platform provider, announced that the Office of Public Works (OPW) in Ireland has implemented 8×8 XCaaS (Experience Communications as a Service), an integrated contact centre, voice, video meetings, and chat solution, to enable its digital and technology strategy. Continue reading The Office Of Public Works in Ireland Enhances Digital and Technology Strategy with 8×8 XCaaS

Webhelp named a global CX leader by Everest Group

Webhelp, a leading global provider of customer experience (CX) and business solutions, has been recognized again as a Leader in Everest Group’s 2021 Customer Experience Management (CXM) PEAK Matrix® Assessment. The organization ranked strongly in terms of completeness of vision and capability, making significant progress in market impact. Continue reading Webhelp named a global CX leader by Everest Group

LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth

LivePerson, the global leader in conversational AI, announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale LivePerson’s field strategy and operations as the company enters its next stage of growth and expands its mission of bringing trusted conversational AI to the world’s top brands. Continue reading LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth

Kasisto Announces Series C Funding

Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, announced the close of its $15.5 million Series C funding round. The round was co-led by new investors Naples Technology Vendors (NTV) and NCR Corporation with continued participation from Kasisto’s current investors, bringing the company’s total funding to date to $67 million by its industry leading group of investors. Continue reading Kasisto Announces Series C Funding

Five9 Named a Leader in the Aragon Research Globe™ for Conversational AI

Five9, a leading provider of the intelligent cloud contact centre, announced that it has been positioned as a Leader in the first Aragon Research Globe for Conversational AI. The report notes strengths for Five9, including its focus on self-service, seamless handoff between bots and live agents, and App Marketplace for integrations and channels. Continue reading Five9 Named a Leader in the Aragon Research Globe™ for Conversational AI

Dixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide

Founded as a customer service solution that evolved into a customer engagement platform, European company Dixa announced a Series C funding round totaling $105M. The company is leading the change from customer service to value creation with a multiexperience approach, challenging the status quo and delivering value-driven experiences that generate results for businesses. Continue reading Dixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide

Redsquid announce partnership with omnichannel contact centre provider Cirrus

Managed Service provider Redsquid have announced their partnership with Cirrus and their award-winning contact centre platform. The partnership enables Redsquid to provide large SME and enterprise customers an omnichannel contact centre solution to meet changing customer demands that have been accelerated by the Covid-19 pandemic. Continue reading Redsquid announce partnership with omnichannel contact centre provider Cirrus

Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise

Gupshup, the leader in conversational messaging, announced it has raised an additional $240 million in follow-on funding from an industry-leading group of investors including Fidelity Management and Research Company LLC, Tiger Global, Think Investments, Malabar Investments, Harbor Spring Capital, certain accounts managed by Neuberger Berman Investment Advisers LLC, White Oak, Neeraj Arora and others. Continue reading Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise

Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions

Nuance® announced that Wings Financial Credit Union, Minnesota’s largest credit union and one of the top credit unions nationally, has deployed Nuance’s Intelligent Engagement platform and Gatekeeper voice biometrics solution to provide their members with superior personalized, secure experiences. Continue reading Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions

Aisera Collaborates with Microsoft to Elevate Employee and Customer Service Through Conversational AI and Robotic Process Automation (RPA)

Aisera, one of the world’s first AI-driven platforms that automates tasks, actions and workflows for employees and customers, announced they would be partnering with Microsoft to deliver next-gen AI Service Desk solutions to automate requests, tickets, and operations for IT, HR, DevOps, and Customer Service departments. Continue reading Aisera Collaborates with Microsoft to Elevate Employee and Customer Service Through Conversational AI and Robotic Process Automation (RPA)

Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, announced that the company has acquired GoContact, an Aveiro, Portugal-based international provider of Contact Center as a Service (CCaaS) solutions with sales and service operations in Portugal, Spain, Morocco, Angola and Colombia. Continue reading Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

Route 101 Partners with Surfly to Introduce Co-Browsing and Screen-Sharing Capabilities to Customers

Route 101, a leading systems integrator of contact centre, customer engagement and unified communication solutions, continues to strengthen its partner ecosystem with the introduction of the world’s most advanced co-browsing solution, Surfly. Continue reading Route 101 Partners with Surfly to Introduce Co-Browsing and Screen-Sharing Capabilities to Customers