Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace

Gryphon Networks, the leader in voice-driven sales technology, has unveiled its new company brand: Gryphon.ai. This rebranding reflects the evolution of the company and its recent launch of artificial intelligence (AI) and machine learning-powered sales tools that are innovating the sales tech market. Continue reading Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace

Unbabel Announces LangOps Survey Results and New Market Category to Unify Language Strategy and Unleash Growth for Businesses

Unbabel, the industry’s first AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, is announcing a new market category: Language Operations (LangOps). Continue reading Unbabel Announces LangOps Survey Results and New Market Category to Unify Language Strategy and Unleash Growth for Businesses

Customer Success Platform Vitally Raises $9 Million Series A Funding Led by Andreessen Horowitz

Vitally, a leading Customer Success platform, announced it has raised $9 million in a Series A funding in a round led by Andreessen Horowitz. Designed for high-growth B2B SaaS businesses, Vitally’s customers include industry-leaders such as Segment, Productboard and Calendly. Continue reading Customer Success Platform Vitally Raises $9 Million Series A Funding Led by Andreessen Horowitz

LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

LivePerson, a global leader in conversational AI, announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe. Continue reading LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis

SugarCRM announced the expansion of its powerful SugarPredict AI capabilities with the addition of sentiment analysis, designed to supercharge every sales and service interaction with the power of knowing each customer and prospect’s emotional state and intent. Continue reading SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis

NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management