Kore.ai, a top conversational AI software company, announced it has raised $50 million in Series C funding led by Vistara Growth and PNC, with additional participation from NextEquity Partners, Nicola Wealth and Beedie Capital. Kore.ai also secured an additional $20 million credit facility from Sterling National Bank bringing total funding to $70 million. Continue reading Kore.ai Raises $70 Million in Growth Financing to Power Growth of Expanded Product Offering
Monthly Archives: September 2021
RingCentral MVP Innovations Leapfrog Competition in Solving Productivity Challenges of Hybrid Work
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration and contact centre solutions, announced exciting new capabilities for RingCentral MVP™ (Message Video Phone™). The new features are designed to immediately address the challenges faced by workers and teams working in a hybrid world. Continue reading RingCentral MVP Innovations Leapfrog Competition in Solving Productivity Challenges of Hybrid Work
Sinch acquires Pathwire
Sinch AB, a global leader in cloud communications for mobile customer engagement, announced that it has entered into a definitive agreement to acquire Pathwire, the leading cloud-based email delivery platform, including its Mailgun, Mailjet and Email on Acid products for developers and marketers. Continue reading Sinch acquires Pathwire
Doxim Launches Integrated Video Solution for the Doxim Customer Communications Management Platform
Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the expansion of its enterprise-grade CCM platform digital engagement capabilities with the addition of Doxim CCM Interactive Video. Continue reading Doxim Launches Integrated Video Solution for the Doxim Customer Communications Management Platform
Khoros Named a Leader in IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment
Khoros, award-winning leader in digital-first customer engagement software and services, announced it has been named a Leader in the IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment (Doc # US46743820, September 2021). Continue reading Khoros Named a Leader in IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment
Tollring announces major upgrade to iCall Suite Call Analytics
Tollring has released a major upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making and boost team performance. Continue reading Tollring announces major upgrade to iCall Suite Call Analytics
Haptik launches AI Agent Assist to improve agent performance and drive better customer experiences
Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, announced the launch of AI Agent Assist, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively and efficiently. Continue reading Haptik launches AI Agent Assist to improve agent performance and drive better customer experiences