LogMeIn Names Patrick McCue as Global Vice President of Channel Sales

LogMeIn, Inc., a leading provider of cloud-based SaaS solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, appointed Okta channel veteran, Patrick McCue, as its new Global Vice President of Channel Sales. Patrick will be responsible for leading the company’s high-growth strategy for channel sales and fostering relationships with key partners. Continue reading LogMeIn Names Patrick McCue as Global Vice President of Channel Sales

Almost half of UK consumers have missed public sector appointments due to pandemic communications

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced new research revealing that 44 percent of public sector service users have missed an appointment due to communication issues with the organisation. This soars to a staggering 70 percent of 18-24 year-olds. Continue reading Almost half of UK consumers have missed public sector appointments due to pandemic communications

Semafone Initiates Patent Infringement Litigation Against PCI Pal

Semafone Limited (Semafone), the leading provider of data security and PCI DSS compliance solutions for call and contact centres, announced that it has filed a lawsuit against PCI Pal PLC and its wholly-owned subsidiary, PCI Pal (UK) Limited, in the United Kingdom High Court of Justice (Patents Court) for infringement of U.K. Patent No. GB 2473376 titled “Signal detection and blocking for voice processing equipment” (the UK Patent). Continue reading Semafone Initiates Patent Infringement Litigation Against PCI Pal

ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework

ResQ, the leading outsourced contact centre specialist, has announced that it has secured a place on the Crown Commercial Services (CCS) Framework as an approved supplier for contact centre services. ResQ further enhances its strong reputation by being selected as one of only 18 companies to be awarded a place on the framework. Continue reading ResQ achieves coveted spot on UK Government’s Crown Commercial Services Framework

A Solution for Shortening Feedback Loops: Announcing Viable, the Startup Providing Instant Qualitative Customer Insights

Viable, an analytics startup using artificial intelligence to automate text analysis of customer feedback, announced it has raised $3.9 million in pre-seed and seed funding to bring to market its next generation qualitative feedback analysis AI tool. Craft Ventures and Javelin Venture Partners led the funding rounds respectively. Continue reading A Solution for Shortening Feedback Loops: Announcing Viable, the Startup Providing Instant Qualitative Customer Insights

Workplace from Facebook Acclaimed by Frost & Sullivan for Elevating the Employee Experience with Its Organizational Communications Platform

Based on its recent analysis of the Global Cloud Meetings and Team Collaboration market, Frost & Sullivan recognizes Workplace from Facebook with the 2021 Global Customer Value Leadership Award for leveraging the brand power of its parent company to position itself as an exceptional organizational communications tool. Continue reading Workplace from Facebook Acclaimed by Frost & Sullivan for Elevating the Employee Experience with Its Organizational Communications Platform

University of Strathclyde partners with Medallia for employee and community experience

Medallia, the global leader in customer and employee experience, announced that the University of Strathclyde will leverage Medallia Experience Cloud as part of their People Strategy 2025 by committing to listening and responding to the views of staff. Continue reading University of Strathclyde partners with Medallia for employee and community experience

Dialpad Acquires Kare Knowledgeware to Elevate Customer and Agent Experience Through Deep Search and Data Organization

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its acquisition of Kare Knowledgeware, a customer experience (CX) platform that optimizes workflow orchestration, knowledge management, analytics and business intelligence. Continue reading Dialpad Acquires Kare Knowledgeware to Elevate Customer and Agent Experience Through Deep Search and Data Organization

Proximie Selects 8×8 Call And Video Quality Performance Monitoring To Enhance Future Of Surgical Healthcare

8×8, a leading integrated cloud communications platform provider, announced that Proximie, the software platform that is saving lives by sharing the world’s best clinical practice, has deployed the 8×8 CPaaS callstats embeddable solution for call and video quality performance. Continue reading Proximie Selects 8×8 Call And Video Quality Performance Monitoring To Enhance Future Of Surgical Healthcare