Kore.ai Raises $70 Million in Growth Financing to Power Growth of Expanded Product Offering

Kore.ai, a top conversational AI software company, announced it has raised $50 million in Series C funding led by Vistara Growth and PNC, with additional participation from NextEquity Partners, Nicola Wealth and Beedie Capital. Kore.ai also secured an additional $20 million credit facility from Sterling National Bank bringing total funding to $70 million. Continue reading Kore.ai Raises $70 Million in Growth Financing to Power Growth of Expanded Product Offering

RingCentral MVP Innovations Leapfrog Competition in Solving Productivity Challenges of Hybrid Work

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration and contact centre solutions, announced exciting new capabilities for RingCentral MVP™ (Message Video Phone™). The new features are designed to immediately address the challenges faced by workers and teams working in a hybrid world. Continue reading RingCentral MVP Innovations Leapfrog Competition in Solving Productivity Challenges of Hybrid Work

Doxim Launches Integrated Video Solution for the Doxim Customer Communications Management Platform

Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the expansion of its enterprise-grade CCM platform digital engagement capabilities with the addition of Doxim CCM Interactive Video. Continue reading Doxim Launches Integrated Video Solution for the Doxim Customer Communications Management Platform

Khoros Named a Leader in IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment

Khoros, award-winning leader in digital-first customer engagement software and services, announced it has been named a Leader in the IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment (Doc # US46743820, September 2021). Continue reading Khoros Named a Leader in IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment

Haptik launches AI Agent Assist to improve agent performance and drive better customer experiences

Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, announced the launch of AI Agent Assist, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively and efficiently. Continue reading Haptik launches AI Agent Assist to improve agent performance and drive better customer experiences

Vonage Launches AI Virtual Assistant for its UCaaS Solution to Deliver Enhanced, Self-Serve Capabilities

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched AI Virtual Assistant for its unified communications solution, Vonage Business Communications (VBC). Continue reading Vonage Launches AI Virtual Assistant for its UCaaS Solution to Deliver Enhanced, Self-Serve Capabilities

Fonative’s Secure Agent Communicator Keeps Call Centers Up and Running

While many call centres have seen their workers returning to the office, at least for part of the work week, adoption of new technologies has allowed them also to shift work to home. As a result, Fonative®, the Compliant Communications® company, continues to see dramatic growth and adoption surrounding the usage of the Secure Agent Communicator™ since the start of the COVID-19 pandemic. Continue reading Fonative’s Secure Agent Communicator Keeps Call Centers Up and Running

Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue

Freshworks, a leading software company empowering businesses to delight their customers and employees, announced Dunzo, India’s leading quick commerce app, is using the Freshworks customer engagement (CX) software, Freshdesk™, to manage the surge in customer queries that comes with its rapid revenue and user growth in 2021. Continue reading Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue