Thousands of UK businesses grappling with the imminent termination of traditional analogue telephony have been given a major boost by an announcement set to accelerate their transition to a digital-first future. Continue reading Sangoma Technologies Partnership Powers UK PSTN Switch-Off Opportunities
Monthly Archives: December 2023
Xdroid offers Superior Speech Analytics with Advanced NLP-based Features
Xdroid is excited to announce the launch of its next array of sophisticated features powered by state-of-the-art Natural Language Processing (NLP) and Artificial Intelligence (AI). Continue reading Xdroid offers Superior Speech Analytics with Advanced NLP-based Features
South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem
The skilled staff covering 999 and 111 calls for South Central Ambulance Service (SCAS) NHS Foundation Trust are benefitting from a bespoke contact centre solution tailored for their specific needs thanks to a robust Avaya platform, the specialist sector knowledge of Avaya partner FourNet, and the advanced capabilities delivered through the Avaya technology ecosystem. Continue reading South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem