Keywords Studios’ customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern brands, has released new AI-powered capabilities. Continue reading Helpshift releases AI-driven Advancements for Multilingual Customer Support and Sentiment Analysis
Daily Archives: December 13, 2023
ESP Group Awarded 18-Month Contract with Transport for Wales
Journeycall, part of the ESP Group, are delighted to announce that they will continue to support Transport for Wales, providing round-the-clock customer services over a minimum 18-month term. Continue reading ESP Group Awarded 18-Month Contract with Transport for Wales
Sentient Machines’ Conversation Analytics+ Is Now Available on the Genesys AppFoundry
Sentient Machines, an innovative UK AI company founded by an award winning AI PhD expert, is excited to announce it is partnering with the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations to elevate customer and employee experiences in real time. Continue reading Sentient Machines’ Conversation Analytics+ Is Now Available on the Genesys AppFoundry
Sopra Steria wins £369m deal to transform services on behalf of NS&I
Sopra Steria, the purpose-led digital transformation provider, has been awarded two major contracts, with a combined value of £369m, by National Savings and Investments (NS&I), the UK’s government-owned savings bank best known for Premium Bonds. Continue reading Sopra Steria wins £369m deal to transform services on behalf of NS&I
Verint Named Leader in 2023 Opus Research Conversational AI Evaluation
Verint® announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.* Continue reading Verint Named Leader in 2023 Opus Research Conversational AI Evaluation
Capita signs new customer experience contract with Ireland’s National Transport Authority
Capita has signed a new contract with Ireland’s National Transport Authority (NTA) to provide customer contact and information services for public transport users in the country. Continue reading Capita signs new customer experience contract with Ireland’s National Transport Authority