Verint® was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*. Continue reading Verint Named a Leader in IDC MarketScape Report for Worldwide Voice of the Customer Applications
Monthly Archives: January 2024
Sabio Group Expands Partner Team with Global Appointments
Sabio Group, the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers. Continue reading Sabio Group Expands Partner Team with Global Appointments
Integrated automation: How AI is reshaping customer interactions in contact centres
Howard Williams, Commercial Director of Parker Software explains how customer service teams can enjoy efficient, consistent customer service while maintaining the human touch, by embracing AI… Continue reading Integrated automation: How AI is reshaping customer interactions in contact centres
Kore.ai Secures $150 Million Strategic Growth Investment to Drive AI-powered Customer and Employee Experiences for Global Brands
Kore.ai, a leader in enterprise conversational and generative AI platform technology, announced $150 million in funding. Continue reading Kore.ai Secures $150 Million Strategic Growth Investment to Drive AI-powered Customer and Employee Experiences for Global Brands
Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems
Noetica – A British company, developing software products for the global contact centre market is proud to announce that it has attained its – ISO 27001:2022 certification (Certificate number: 436982024). Continue reading Noetica Attains ISO 27001:2022 Certification for the Design Delivery and Support of Customer Contact Systems
Sensée launches Surge emergency response service
Work-from-home CX specialist Sensée has launched an emergency response service for organisations needing extra trained personnel at short notice to manage spikes in customer contact. Continue reading Sensée launches Surge emergency response service