Zoom has launched Zoom Surveys, giving users the ability to quickly create and edit surveys and polls and easily share them with employees, customers, and more. Continue reading Zoom launches Zoom Surveys
Monthly Archives: November 2023
FourNet acquires high-speed global network specialists 01T
Digital transformation and customer experience experts, FourNet, have acquired global network specialists 01T. Continue reading FourNet acquires high-speed global network specialists 01T
Cirrus Announces Daniel Lloyd as New Channel Director
Cirrus, a leading provider of contact centre solutions, is pleased to announce the promotion of Daniel Lloyd to the role of Channel Director. Continue reading Cirrus Announces Daniel Lloyd as New Channel Director
Mitel Appoints Luiz Domingos as Chief Technology Officer
Mitel®, a global leader in business communications, announced that Luiz Domingos has been named Chief Technology Officer (CTO) and Head of Large Enterprise R&D. Domingos joined Mitel through its acquisition of Unify earlier this year. Continue reading Mitel Appoints Luiz Domingos as Chief Technology Officer
Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI capabilities in Amazon Connect, AWS’s cloud contact centre that enables organizations of all sizes to deliver better customer experiences at lower cost. Continue reading Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences
Echo to deliver specialist customer service and new software to Northern Ireland Water
Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The contract will run for up to 10 years – initially seven with the option for NIW to extend for a further three – and was awarded following a competitive procurement process. Continue reading Echo to deliver specialist customer service and new software to Northern Ireland Water