Engage Hub, the data-driven customer engagement and journey orchestration company, announced a partnership with UK-based Contact Centre Software provider (CCaaS), MaxContact, to help organisations maximise cost savings, service levels and efficiency in contact centres. Continue reading Engage Hub and MaxContact partner to optimise contact centre operations
Daily Archives: December 6, 2023
Chattermill Introduces Copilot – A Proprietary Generative AI Solution Built for a New Way of Working
Chattermill, the Customer Experience Intelligence company, announced the launch of Copilot – a generative AI solution built to redefine how leading brands utilize customer feedback to retain customers and grow their business. Continue reading Chattermill Introduces Copilot – A Proprietary Generative AI Solution Built for a New Way of Working
Zoom delivers AI-powered customer experiences at an unmatched value for companies of every size
Zoom Video Communications, Inc., announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to be available in the coming weeks. Continue reading Zoom delivers AI-powered customer experiences at an unmatched value for companies of every size
Medallia appoints new SVP International to support growth across EMEA and APAC
Medallia, the global leader in customer and employee experience, announced that it has appointed Nick Martin as its Senior Vice President (SVP) International. Continue reading Medallia appoints new SVP International to support growth across EMEA and APAC
Zoom named a Leader in the 2023 Gartner® Magic Quadrant™ for UCaaS, Worldwide
Zoom Video Communications, Inc., announced that analyst firm Gartner has named Zoom a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide for the fourth time in a row. Continue reading Zoom named a Leader in the 2023 Gartner® Magic Quadrant™ for UCaaS, Worldwide
LivePerson recognized in Conversational AI for Customer Service Landscape Report
LivePerson, the global leader in enterprise conversations, has been named among Notable Vendors in Forrester’s new report, “The Conversational AI for Customer Service Landscape, Q4 2023.” Continue reading LivePerson recognized in Conversational AI for Customer Service Landscape Report