Sprinklr, the Unified-CXM platform for modern enterprises, announced the launch of Conversational AI+ in Sprinklr Service.
Part of Sprinklr’s Release 18.11, Conversational AI+ empowers businesses to quickly deploy and scale generative AI-powered bots that can have human-like text and voice conversations. Continue reading Sprinklr Empowers Businesses to Deploy and Scale Generative AI-powered Conversational Bots
Daily Archives: December 11, 2023
Intermedia Cloud Communications Introduces Intermedia Unite® AI Assistant to Spark Smarter, More Efficient Business Productivity
Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions to businesses and the partners that serve them, announced the launch of Intermedia Unite® AI Assistant, a business productivity tool using generative AI to help employees access information more easily and automate repetitive or time-consuming tasks. Continue reading Intermedia Cloud Communications Introduces Intermedia Unite® AI Assistant to Spark Smarter, More Efficient Business Productivity
Oracle Named a Leader in 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Oracle announced that it has been named a Leader in the 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Service, part of Oracle Fusion Cloud Customer Experience (CX). Continue reading Oracle Named a Leader in 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Concentrix + Webhelp lift 4 top awards at the 2023 UKCCF Awards!
Concentrix + Webhelp have been recognized in four categories at this year’s UK Contact Centre Forum (UKCCF) Awards. Continue reading Concentrix + Webhelp lift 4 top awards at the 2023 UKCCF Awards!