Genesys, a global cloud leader in AI-powered experience orchestration, announced Daniel Bailey has joined the company as senior vice president and regional sales leader of Europe, Middle East and Africa (EMEA).

Bailey brings over 20 years of experience in cloud solutions sales across large organisations operating at scale. His expertise in transformation and growth will support Genesys as the company continues its business momentum, following strong results for EMEA, including Genesys CloudTM revenue increasing 60% year-over-year during the third quarter of the company’s fiscal year 2024 (Aug. 1-Oct. 31, 2023).

Prior to joining Genesys, Bailey served as vice president of EMEA at Amplitude for three years, overseeing efforts that achieved impressive annual growth. Bailey also worked with Salesforce and Zendesk in their early years of business, helping to secure major wins and establish the brands’ reputations as trusted advisors to organisations across EMEA today.

Commenting on his new role, Bailey said, “This is an exciting time to join Genesys. There is an undeniable market shift taking place today as companies increasingly realise the impact customer experience has on revenue and profitability. With its leading AI-powered experience orchestration capabilities, Genesys is at the forefront of transforming this industry by enabling best-in-class customer and employee experiences that help organisations of any size and type all over the world drive loyalty and business outcomes that lead to long-term success.”

“With over two decades of technology sector expertise helping organisations achieve rapid growth, Daniel is well-positioned to assist Genesys in accelerating customer demand for experience orchestration,” said Larry Shurtz, chief sales officer, Genesys. “Daniel’s track record leading transformation amidst market shifts will bring immense value to Genesys as we further cement our leadership foothold in EMEA.”

About Genesys

Genesys empowers more than 7,500 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale.

As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Visit https://www.genesys.com/