Global call and speech analytics platform Infinity has appointed Raj Dass as Chief Commercial Officer. Raj will support Infinity’s ambitious growth plans by supporting retention, acquisition, and the development of relationships with strategic partners in the contact centre, technology, and media spaces.
Raj brings over 25 years of experience in telecommunications and IT, having most recently led commercial operations at Bandwidth and Global Message Services.
“I am thrilled to be joining Infinity at such an exciting time in its development”, says Raj, who joins the business as they’re set to bring new AI-powered call analytics tools to their users. “Throughout my career, I’ve helped many enterprises realise growth through telecommunication-related business transformation. Having spent time using Infinity’s newest tools, I’m excited to help put them in the hands of many more leaders and empower them to make better business decisions when it comes to engaging customers, enhancing commercial performance, and delivering better experiences for their teams and customers.”
“We have a huge opportunity to help our clients harness the power of call analytics to connect with their customers more effectively. The power and flexibility of Infinity’s solutions will be game-changing for companies who are looking to deepen their understanding of their customers by joining up the entire customer journey – and other solution providers in the contact centre space who want to augment their offerings with rich insight into agent performance and caller preferences.”
“I’m delighted to welcome Raj to the team”, adds Warren Newbert, CEO. “His depth of experience and passion will be an enormous asset as we continue to grow and bolster our talented team at Infinity. I’m sure he will play an instrumental role in helping more business leaders adopt and benefit from the award-winning tools in the Infinity platform.”
About Infinity
Since 2011 Infinity has been helping marketing, sales, and customer service teams make smarter business decisions and improve experiences with call analytics.
Their call tracking and speech analytics tools are used by enterprises across the world to optimise marketing campaigns, improve sales performance, streamline contact centre operations, and improve experiences for their customers.