New research from the Qualtrics XM Institute finds that globally, organizations are putting $3.7 trillion annually at risk due to bad customer experiences, an increase of approximately $600 billion (19%) compared to projections from last year. Continue reading Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point
Daily Archives: February 13, 2024
Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk
Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Continue reading Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk
Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution
Glassbox, a leading provider of digital experience intelligence for web and mobile applications, announced the availability of its new, AI-powered Voice of the Silent (VoS) solution. Continue reading Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution
IntouchCX Acquires Mexico-Based Contact Centre Beliveo
IntouchCX has announced the acquisition of Beliveo, a leading nearshore contact centre and business processing outsourcer (BPO) in Mexico. Continue reading IntouchCX Acquires Mexico-Based Contact Centre Beliveo