NICE announced that DiDi Global has selected NICE Workforce Management (WFM) and Employee Engagement Manager (EEM) for its cloud-based innovative technology. Continue reading NICE Selected by DiDi Global to Deliver Real-time AI Driven Personalized Interactions
Daily Archives: February 27, 2024
Case Study: Node4 Rings in the Changes at Stephensons With New Webex Omnichannel Contact Centre Solution
The Customer: Based in Stockport, Greater Manchester, and operating since 1868, Stephensons is a fifth-generation, family-run supplier to the catering and hospitality sectors — including restaurants, pubs and hotels. It also supplies public sector organisations and a selection of schools, colleges and campuses. Continue reading Case Study: Node4 Rings in the Changes at Stephensons With New Webex Omnichannel Contact Centre Solution
KKR To Acquire Broadcom’s End-User Computing Division
KKR announced the signing of a definitive agreement with Broadcom Inc. to acquire its End-User Computing Division (the “EUC Division”) in a transaction valued at approximately $4 billion. Continue reading KKR To Acquire Broadcom’s End-User Computing Division