The majority of UK customers don’t even realise they are vulnerable, states NICE – the leading global AI customer service technology provider – in its new Vulnerable Customer Report. Continue reading New survey reveals lack of consumer awareness around their own vulnerability status
Daily Archives: February 20, 2024
Gartner Predicts that with Advances in GenAI 30% of Fortune 500 Companies Will Consolidate Postpurchase Tasks Into a Unified Customer-Facing Role by 2027
The Gartner Customer Service and Support Predictions for 2024 Explore the Transformative Impact of AI… Continue reading Gartner Predicts that with Advances in GenAI 30% of Fortune 500 Companies Will Consolidate Postpurchase Tasks Into a Unified Customer-Facing Role by 2027
MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
MCI, a globally recognized leader in BPO and CX solutions, announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution. Continue reading MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua