Foundever™ and John Lewis Partnership continue their 17-year partnership with a five-year contract extension

Foundever™ is thrilled to announce a five-year extension of its contract with John Lewis Partnership – one of the UK’s most beloved retailers.

The two firms have worked together for a remarkable 17 years, and the contract extension is a testament to the unwavering commitment of Foundever to John Lewis’s success.

With over 1,000 dedicated associates globally, Foundever provides seamless omnichannel support for the John Lewis Partnership – which entails both the John Lewis and Waitrose brands – covering voice, email, digital channels and back-office operations.

The strength of this enduring relationship lies in both companies being united in their belief that the customer should always be at the heart of what they do. Together with John Lewis, Foundever strives to develop a “one team” mentality by working collaboratively to enhance the customer experience while also driving efficiency, effectiveness and value.

Foundever looks forward to the next chapter of its evolving partnership with John Lewis as both organisations continue in their lcommitment to deliver exceptional customer experiences and care.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.

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About the John Lewis Partnership

The John Lewis Partnership is the UK’s largest employee owned business and parent company of our two cherished retail brands – John Lewis and Waitrose, which are owned in Trust by over 74,000 Partners. We have 34 John Lewis shops plus one outlet and 329 Waitrose shops across the UK, along with and

At the John Lewis Partnership our business is our business. A true partnership both in name and in nature, united by a shared responsibility. We use every product, service, experience and interaction to fulfil our duty to care for one another and inspire others to do the same. Driven by our ambition to make the world a happier place by leading with kindness and delivering with integrity.