SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced that Chassis Cab, a leading DAF truck dealership in East Anglia, England, is achieving breakthrough sales success with sales-i, Sugar’s revenue intelligence solution. Continue reading SugarCRM AI-Powered Revenue Intelligence Drives 24 Percent Sales Growth for Chassis Cab
Monthly Archives: December 2024
Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower
NICE announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations. Continue reading Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower
Gartner Survey Reveals 85% of Customer Service Leaders Will Explore or Pilot Customer-Facing Conversational GenAI in 2025
Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc. Continue reading Gartner Survey Reveals 85% of Customer Service Leaders Will Explore or Pilot Customer-Facing Conversational GenAI in 2025
Agentic Era Gives Birth to a New Branding Paradigm
Amdocs, a leading provider of software and services to communications and media companies, released a global study*, “Rethinking Brand and Customer Experience in the Agentic Era,” commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes, which explores the impact on brand identity as consumers interact with generative AI-based agents (AI agents) for customer care and sales. Continue reading Agentic Era Gives Birth to a New Branding Paradigm
Torchy’s Tacos Debuts SoundHound’s Voice AI Phone Ordering Across All Locations
SoundHound AI, a global leader in voice artificial intelligence, and Torchy’s Tacos, the cult-favourite taco chain known for its “Damn Good Tacos,” have announced the rollout of SoundHound’s advanced voice AI Smart Ordering product, now live at all 130 Torchy’s locations. Continue reading Torchy’s Tacos Debuts SoundHound’s Voice AI Phone Ordering Across All Locations
Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower
NICE announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Continue reading Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower