Kore.ai, a global leader in advanced AI Agent platform and solutions, announced AI for Work, a comprehensive AI platform designed to break information silos, streamline business workflows, and elevate employee experience. Continue reading Kore.ai’s ‘AI for Work’ Accelerates AI Adoption and Business Outcomes Across Users, Teams and the Enterprise
Monthly Archives: December 2024
Verint Announces New and Unique CX/EX Scoring Bot
Verint® announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys. Continue reading Verint Announces New and Unique CX/EX Scoring Bot
NICE reports 80% YOY increase in digital interactions for retailers over Black Friday
NICE announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. Continue reading NICE reports 80% YOY increase in digital interactions for retailers over Black Friday
Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Uniphore, a global AI leader with the only end-to-end Enterprise AI architecture that delivers unmatched customer focused solutions, together with Konecta, a global leader in CX and digital services, announced a strategic alliance that will create and accelerate true AI-powered value worldwide. Continue reading Uniphore and Konecta Join Forces to Advance AI in CX and Digital Transformation
Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
NICE announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. Continue reading Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower
Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s cloud contact centre solution. Continue reading Amazon Connect Puts Generative AI to Work Improving End-to-End Customer Experiences