Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, announced its bold new direction—UnBPO™—a transformative shift away from traditional outsourcing models. By prioritizing expertise, innovation, and outcome-driven solutions, Firstsource is redefining the industry and building a future-ready organization. Continue reading Firstsource Unveils UnBPO™: A Bold Redefinition of BPO
Monthly Archives: February 2025
Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering
Sabio Group, the digital customer experience (CX) transformation specialist, has announced the launch of a new offering aimed at tackling how contact centres manage employee leave requests. Continue reading Holiday Headaches Vanish Following Launch of Sabio’s New Contact Centre Offering
Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
Upland Software, Inc., a leader in AI-enabled cloud software for digital transformation, announced that Upland Panviva has launched Sidekick, a modern way to deliver compliant and contextualized knowledge to agents, the superheroes of contact centres. Continue reading Upland Panviva Launches Sidekick, An AI-Powered Agent Assistant
Medallia announces Fabrice Martin as new Chief Product Officer
Medallia, the global leader in customer and employee experience, today announced Fabrice Martin as Chief Product Officer (CPO). Martin brings over 30 years of leadership experience in product management and development at cloud-based enterprise software companies, including extensive industry experience as Chief Product Officer, Customer Experience at Qualtrics and CPO at Clarabridge. Continue reading Medallia announces Fabrice Martin as new Chief Product Officer
RingCentral Transforms Customer Communications with New AI Receptionist
RingCentral, Inc., a global leader in AI-powered trusted business communications, introduced RingCentral AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like traditional full-time receptionists do. Continue reading RingCentral Transforms Customer Communications with New AI Receptionist
New Vonage Research Highlights Continued Rise of AI and Its Impact on CX
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released its Global Customer Engagement Report 2025. Continue reading New Vonage Research Highlights Continued Rise of AI and Its Impact on CX