A mystery shopper exercise at South Cambridgeshire District Council’s Customer Contact Centre found 98% of advisors answered enquiries to a high standard. Continue reading District Council contact centre shines in Mystery Shopper exercise
Monthly Archives: June 2025
VXI Continues to Expand Egypt Operations with New Contact Centre Seats
VXI Global Solutions, a leading provider of CX and BPO solutions, announced the addition of several hundred new contact centre seats in its delivery centre in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024. Continue reading VXI Continues to Expand Egypt Operations with New Contact Centre Seats
Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
Decagon, the leader in conversational AI agents for customer experience, announced $131 million in series C funding, pushing its total funding to $231 million just one year after emerging from stealth. Continue reading Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
Nurix AI Launches NuPlay, to Power Enterprise-Grade, Human-like Voice Agents
Nurix.ai, the agentic AI company transforming enterprise workflows, announced NuPlay, an interactive voice AI platform built to transform how enterprises engage with customers, streamline operations, and bring cost savings to their businesses. The platform automates over 80% of customer inquiries, while reducing support costs by more than 65%. Continue reading Nurix AI Launches NuPlay, to Power Enterprise-Grade, Human-like Voice Agents
Medallia expands with new East Coast headquarters
Medallia, the global leader in customer and employee experience, announced the opening of a new East Coast headquarters in Tysons Corner, Va., reinforcing its commitment to innovation, talent, and growth. Continue reading Medallia expands with new East Coast headquarters
NiCE Launches CXone Mpower Agents
NiCE announced the launch of CXone Mpower Agents, a ground-breaking innovation that enables fully automated, AI agents to be created and deployed in seconds and immediately work across the customer service ecosystem – from self-service to mid-office approvals to back-end fulfilment. Continue reading NiCE Launches CXone Mpower Agents