Westminster City Council has introduced new AI-powered software in its contact centre to make it easier than ever for residents, businesses, and visitors to get in touch. Continue reading Westminster Council first local authority to introduce AI support in its contact centre
Monthly Archives: October 2025
Zoom partners with Oracle to help enterprises scale customer engagement
Zoom Communications, Inc. announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service. Continue reading Zoom partners with Oracle to help enterprises scale customer engagement
Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs
Vonage, a part of Ericsson, announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact centre agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Continue reading Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs
Haleon Selects Salesforce Agentforce Life Sciences Cloud to Improve Engagement
Haleon plc, a leading global consumer company that specialises in everyday health and Salesforce, the world’s #1 AI CRM, announced that Haleon will leverage Salesforce to drive more effective engagement with pharmacies and healthcare professionals worldwide. Continue reading Haleon Selects Salesforce Agentforce Life Sciences Cloud to Improve Engagement
Launching Today: Infosys Customer Experience Suite for Salesforce
Infosys, a global leader in next-generation digital services and consulting, today announced a comprehensive suite of solutions – the Infosys Customer Experience Suite for Salesforce. Continue reading Launching Today: Infosys Customer Experience Suite for Salesforce
HGS Opens a New Intelligent Experience Hub in Manila, Philippines
Hinduja Global Solutions (HGS), a leading provider of digital experience, business process management (BPM), and digital media services, announced the opening of a new intelligent experience hub in Manila, Philippines. Continue reading HGS Opens a New Intelligent Experience Hub in Manila, Philippines